Technical Support Specialist

2 weeks ago


Washington, United States Laerdal Labs DC Full time
About the Role

Laerdal Labs D.C. is seeking a skilled Senior Technical Support Analyst to join our team in delivering exceptional technical support to customers and strategic partners. As a key member of our Support Team, you will utilize your expertise in troubleshooting and communication to ensure seamless resolution of technical issues.

Responsibilities:
  • Remote network troubleshooting to determine if issues reside locally or with the SimCapture application
  • Remote IIS Manager troubleshooting for SSL Certificate-related issues affecting the SimCapture application
  • Remote Windows Operating System/BIOS troubleshooting for Windows imaging or hardware malfunctions
  • Serve as a subject matter expert for the SimCapture product to customer support analysts, customers, and strategic partners
About Us

Laerdal Labs D.C. creates software that empowers healthcare professionals and educators to enhance training delivery. Our focus lies in capturing, debriefing, and assessing medical training and clinical events. With a robust yet user-friendly approach, our web-based solutions have assisted over 500 top hospitals, medical schools, and nursing programs in more than 35 countries.

What We're Looking For
  • Bachelor's degree (or equivalent work experience) in Computer Information Systems, Management Information Systems, Informatics, or similar field
  • 3-5 years of experience in high-volume helpdesk/technical support roles
  • Proficiency with web application troubleshooting and internet/network infrastructure technologies

We offer a competitive salary range of $ 85,000 - 105,000 per annum, commensurate with experience. Additionally, we provide a comprehensive benefits package including health insurance, retirement plans, and opportunities for professional growth and development.



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