Technical Support Specialist

2 weeks ago


Thousand Oaks, California, United States Anchor Loans LP Full time
Job Overview

Salary: $20-$25 hourly based on experience

Company Overview

Anchor Loans is a leading entity within the Pretium Partners group, a significant player in the financial services sector with over $50 billion in assets under management. We are committed to fostering a diverse and inclusive workplace where innovation and adaptability are highly valued.

Position Summary

We are currently seeking a Technical Support Specialist to enhance our rapidly growing Technology Operations team. This role is essential in addressing business requirements through our advanced technology solutions. The focus will be on improving operational processes and efficiencies, contributing significantly to the future of our business and technology initiatives.

Key Responsibilities

  • Act as the primary contact for clients requiring technical support via various communication channels.
  • Assess customer issues and determine the most effective solutions.
  • Guide customers through troubleshooting steps.
  • Escalate unresolved issues to higher-level support teams.
  • Provide precise information regarding IT products and services.
  • Document incidents and resolutions in support logs.
  • Follow up with customers to update them on their inquiries.
  • Relay customer feedback to relevant internal teams.

Qualifications

  • Proficient in office automation tools, databases, and remote access technologies.
  • Experience with Microsoft 365.
  • Ability to identify and resolve basic technical problems.
  • Strong communication skills.
  • Customer-focused with a calm demeanor.
  • Technical proficiency in computer hardware and software, including Microsoft applications, email systems, and basic networking concepts.
  • A minimum of 3 years of experience in a help desk role.
  • High school diploma or GED required.
  • Capability to lift up to 50 pounds.

Preferred Qualifications

  • Experience with AWS.
  • CompTIA A+ or equivalent Microsoft certification.
  • Certifications such as CompTIA Network+, Security+, or Microsoft MTA are advantageous but not mandatory.

Work Environment

This position requires onsite presence.

Compensation Package

The compensation for this role ranges from $20 to $25 per hour, complemented by an annual discretionary bonus based on individual and company performance.

Benefits Offered

  • Comprehensive medical, dental, vision, life, and AD&D insurance.
  • Paid vacation and sick leave.
  • 401(k) plan with employer matching.
  • Access to an onsite gym.
  • 12 paid holidays each year.

Anchor Loans, LP adheres to the California Consumer Privacy Act of 2018 (CCPA). A copy of our California Privacy Policy is available upon request.



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