Employee Experience Supervisor

1 week ago


Houston, Texas, United States LSG Sky Chefs Full time
Job Title

Bilingual (English/Spanish) Employee Experience Supervisor

About Us

LSG Sky Chefs is a leading airline catering and hospitality provider, renowned for its exceptional reputation and dynamic approach in the industry.

Voted 'Airline Caterer of the Year in North America' for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees.

Role Purpose Statement

The Employee Experience Supervisor plays a pivotal role in implementing a program focused on providing a welcoming and positive employee experience during onboarding and throughout an employee's career with LSG.

This position will partner with the GM/Unit Mgr. and be the face of the Company in communicating any findings or concerns to Field Operations and Human Resources.

Main Accountabilities

We're seeking a collaborative leader who can:

  • Engage as an active member with corporate partners to bring employee experience awareness into their processes, communications, and strategies.
  • Collaborate with CSC Leadership to build and execute effective initiatives focused on increasing engagement with employees – focus groups, surveys, etc.
  • Foster a partnership with operations leaders to launch and support the 'Buddy' new hire onboarding program in their departments.
  • Ensure compliance with program fundamentals and payments.
  • Interact with new hires routinely within the operation.
Key Requirements

To succeed in this role, you'll need:

  • A Bachelor's degree or equivalent experience.
  • Minimum of 3 years of experience.
  • Thrives in a people-oriented environment, and demonstrates a collaborative leadership style at all levels of the organization.
About Our Ideal Candidate

We're looking for a self-motivated individual who:

  • Demonstrates agility, strong interpersonal skills, and ability to lead and implement projects.
  • Can solve problems without a manual.
  • Adapts to changing situations or environments, and adjusts to work effectively within new situations, processes, and cultures.
  • Has strong flexible communication skills to convey ideas and concepts that are easily understood and retained at every level and in a diverse environment.
  • Is exceedingly self-motivated, directed, and detail-oriented.
  • Is comfortable working in a service industry, light production environment.
  • Must be bilingual (English and Spanish).
  • Has basic to intermediate skill in Microsoft programs.
Benefits and Compensation

As an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities, we offer competitive compensation and benefits, including a salary range of $60,000-$80,000 per year, depending on experience and qualifications, plus additional perks and incentives.



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