Dining Experience Host
6 days ago
We are seeking a highly skilled Dining Experience Host to join our team at SSA Group. This role involves providing exceptional customer service and ensuring that every guest has an unforgettable experience.
Key Responsibilities:- Greet and seat each guest as they enter the restaurant location, setting the tone for a memorable dining experience.
- Work closely with serving staff to ensure seamless service, handling drink orders and tasks efficiently.
- Maintain a clean and safe environment by sanitizing reusable menus after use and preparing silverware rollups.
- Implement SSA EXTRA Guest Service standards to deliver exceptional experiences for every guest.
- Meet daily quality, availability, merchandising, and guest service standards, adhering to safety protocols.
- Ensure proper uniform, hygiene, hand-washing, and glove use, upholding high standards of personal cleanliness.
- Follow through on daily prep and item lists, assigned by management, to maintain operational efficiency.
- Support colleagues in various roles as needed, contributing to a smooth and efficient service.
- Actively respond to guest feedback, reporting concerns to supervisors to prevent future occurrences.
- Communicate effectively with Restaurant Supervisors and Food Operations Managers regarding any issues affecting service or quality.
- Stay knowledgeable about all menu items, prices, and specials, sharing this information with guests to enhance their experience.
- Perform additional tasks as required to maintain a positive and welcoming atmosphere.
SSA Group is a 50-year-old company dedicated to supporting zoos, museums, and cultural attractions with unforgettable guest services, revenue-generative support, and friendship. In 2020, we rebranded as SSA Group, representing our collection of companies bringing innovation and forward-thinking guest experiences to our partners.
Salary:$45,000 - $55,000 per annum, depending on experience.
Benefits:A comprehensive benefits package, including health insurance, retirement savings plan, and opportunities for career growth and development.
Other Perks:Regular recognition and reward programs, encouraging teamwork and individual achievements.
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