Technical Support Specialist

2 weeks ago


Dunkirk, New York, United States Infinite Computer Solutions Full time
Position Overview

The Service Desk Engineer will play a crucial role in providing exceptional technical support to our clients. The ideal candidate will possess a strong background in managing incidents and requests through telephonic communication with users in the United States.

Key Responsibilities
  • Demonstrate a minimum of 3-5 years of experience in addressing technical issues and service requests via phone.
  • Perform Level 1 support tasks in Active Directory, including account unlocks, password resets, account creation, and management of distribution lists and security groups.
  • Assist in the installation of various applications to ensure seamless user experience.
  • Exhibit a solid understanding of service desk operations and functions.
  • Maintain a customer-centric approach with excellent interpersonal skills to effectively manage client interactions.
  • Document processes meticulously and uphold accurate service desk records.
  • Utilize strong analytical and problem-solving abilities to address technical challenges.
  • Foster advanced collaboration and communication skills to work effectively within a team.
  • Exhibit superior organizational and time management capabilities to prioritize tasks efficiently.


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