Customer Service Representative

4 weeks ago


Sonoma, California, United States Sherwin-Williams Full time

Overview

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We are looking for a skilled Customer Service Representative to join our team at Sherwin-Williams. As a representative, you will be the face of our company, providing excellent customer service and ensuring that our customers receive the best possible experience.

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Job Description

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The Customer Service Representative will be responsible for assisting customers in person and over the phone, determining their needs and presenting appropriate products and services. The ideal candidate will have strong communication skills, be able to work in a fast-paced environment, and have a passion for delivering exceptional customer service.

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Responsibilities:

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  • Assist customers in person and over the phone by determining their needs and presenting appropriate products and services">
  • Build productive trust relationships with wholesale and retail customers">
  • Process sales transactions accurately and consistently with policies and procedures">
  • Follow and achieve sales goals on a monthly, quarterly, and yearly basis">
  • Maintain precise work order files and formulas">
  • Pull appropriate products from the sales floor or warehouse">
  • Tint and mix products as needed to customer specifications">
  • Stock shelves and set up displays">
  • Clean store equipment">
  • Load/unload delivery trucks">
  • Assist in making deliveries as needed">
  • Maintain in-stock and presentable condition assigned areas">
  • Remain knowledgeable on products offered and discuss available options">
  • Comply with inventory control procedures">
  • Suggest ways to improve sales">
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Requirements:

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To be successful in this role, you must have:

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  • Must be at least eighteen (18) years of age">
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future">
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs frequently and up to 70 lbs on occasion">
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation">
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Preferred Qualifications:

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It would be beneficial if you have:

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  • A valid, unrestricted Driver's License">
  • A High School diploma or GED">
  • At least one year experience working in a delivery, retail, or customer service position">
  • Previous work experience selling paint and paint related products">
  • Previous work experience operating tinting and mixing equipment">
  • Ability to read, write, comprehend, and communicate in more than one language">
  • Ability to read, write, comprehend, and communicate in Spanish">
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Salary Range:

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$45,000 - $60,000 per year, depending on qualifications and experience

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Benefits:

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We offer a comprehensive benefits package, including health insurance, retirement plans, paid time off, and opportunities for professional growth and development



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