Sales and Customer Service Representative

2 weeks ago


Sonoma, California, United States Friedmans Home Improvement Full time

**About Us**

Friedman's Home Improvement is a dynamic company that strives to deliver the Human Side of Home Improvement. Our core values include Born to Connect, Lead, Grow, Serve and Care; we are Friedman's.

**Job Summary**

We are seeking a customer service-oriented Sales Specialist to join our team. As a Sales and Customer Service Representative, you will be responsible for providing exceptional customer service, selling products, and maintaining a clean and organized store environment.

**Key Responsibilities**

• Answer customers' questions concerning location, price, and use of merchandise

• Service all customers in designated area or phone inquiries quickly, accurately and in a courteous manner

• Upgrade product knowledge in your area and of all merchandise locations throughout the store

• Assist customers by walking them to the proper department and personally finding product

• Determine customers' needs by finding requested product or selling them a related or substitute item

• Sell and close sales on a project-oriented basis by demonstrating products of related items to customers and presenting promotional sales product facts, information and product data

• Exhibit the ability to service multiple customers in a friendly, efficient and effective manner

**Requirements**

• Basic understanding of POS computer system

• Ability to complete customer inquiries, quotes and orders as needed

• Physical demands: stand; use hands to handle or feel; reach with hands and arms and talk or hear; stoop, kneel, or crouch; walk and climb or balance; lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds

**Benefits**

We offer a competitive salary range of $17.61 - $23.33 Hourly, Medical, Dental and Vision bundled benefit plans, Team Member discount on all merchandise, Store bonus eligibility, Team Member of the Quarter opportunities, Tuition reimbursement to further career path, and 401(k) match.

**Additional Information**

This is a non-exempt position. Shifts are available in part-time schedule no more than 25 hours according to a retail schedule of Sunday - Saturday, between 5:00am-9:00pm to meet business needs. We are proud to be an Equal Opportunity Employer, committed to a diverse and inclusive work environment.



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