Customer Service Representative

2 weeks ago


Sonoma, California, United States Williams-Sonoma Full time

**Overview**

Williams-Sonoma, Inc. is a successful, fast-growing company with an entrepreneurial vibe. We are passionate about providing exceptional customer service and exceeding sales goals.

**Job Description**

We are seeking a Customer Service Representative to join our team. As a member of our sales team, you will be responsible for providing customers with a unique shopping experience by offering excellent customer service, utilizing effective selling techniques, and providing in-depth product knowledge in a fast-paced specialty retail environment.

**Key Responsibilities**

- Provide sincere, friendly, and energetic customer service by exemplifying World-Class service standards.
- Achieve established sales and contest goals. Maintain knowledge of current sales and promotions.
- Assist customers with special services including gift wrap, gift registry, locating merchandise, catalog orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
- Utilize effective selling techniques to build multiple sales and increase productivity.
- Demonstrate comprehensive product knowledge, including features and benefits.
- Efficiently and accurately perform register transactions (sales, returns, and exchanges).
- Assist in implementation and maintenance of visual merchandise presentation, signage, and lighting.
- Uphold store maintenance and cleanliness standards; straighten, clean, and help maintain stockroom as needed.
- Process, ticket, and restock merchandise as needed.
- Perform other duties as assigned by management.
- Comply with all Company policies and procedures.

**Why You Will Love Working Here**

- Competitive salary: $55,000 - $75,000 per year, depending on experience.
- A generous discount on all Williams-Sonoma, Inc. brands.
- A 401(k) plan and other investment opportunities.
- A wellness program that supports your physical, financial, and emotional health.
- Paid vacations and holidays (full-time).
- Health benefits, dental, and vision insurance, including same-sex domestic partner benefits (full-time).



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