Support Services Specialist

5 days ago


Iowa City, Iowa, United States The University Of Iowa Full time
Job Title: Support Services Specialist

The University of Iowa Healthcare, Downtown Campus is seeking a Support Services Specialist to provide prescription support services for patients to ensure effective and efficient delivery of healthcare.

Responsibilities:
  • Develops and implements a plan of care, responsive to patient/family concerns, healthcare status, available resources, and age-specific problems.
  • Conducts daily triaging of program referrals.
  • Performs social work financial assessments with patient and/or family involvement.
  • Develops benefit assistance plans with patients and/or families that reflect identified problems and incorporate age-related issues.
  • Adjusts plans specific to age- and diagnosis-related issues.
  • Helps patients/families identify their financial resources and provides benefit assistance services responsive to identified problems.
  • Demonstrates knowledge of entitlement and categorical programs resources for age- and diagnosis-related issues.
  • Provides and interprets information to patients and families regarding resources and application procedures.
  • Communicates with resources and company programs regarding patient status and progress.
Requirements:
  • Completion of a Bachelor's degree or equivalent combination of education and experience.
  • Previous experience (typically 6-12 months) in clinical social work or pharmacy-related experience.
  • Must be certified, or qualify to be certified, as a Pharmacy Support Person by the Iowa Pharmacy Board to perform nontechnical pharmacy duties assigned by the pharmacist.
  • Experience and proficiency with computer software applications (i.e. Microsoft Office Suite - Word, Excel, Outlook, PowerPoint) or comparable programs.
  • Strong attention to detail and proven ability to gather and analyze data and keep accurate records.
  • Self-motivated with initiative to seek out additional responsibilities and tasks along with generating suggestions for improving workflow.
  • Effective verbal and written communication skills, active listening skills, and the ability to maintain professionalism while handling difficult situations.
  • Demonstrate effective problem-solving abilities and meets challenges with resourcefulness.
  • Familiarity with medical terminology.
Desired Qualifications:
  • Care coordination experience or case management skills in a healthcare setting as part of an interdisciplinary team, including experience utilizing an electronic medical record to assist with management of non-adherence, post-care follow-up, and referrals to appropriate resources.
  • Experience working in a complex hospital system.
  • Experience working in a collaborative team environment.
  • Related experience in Medicaid/TXIX programs, and patient medication assistance.
  • Experience with identifying and navigating financial resources, including insurance coverage options, changes related to the federal and state health programs.
  • Experience in a fast-paced, high-volume work environment.
  • Knowledge and understanding of the Health Insurance Portability and Accountability Act (HIPAA) is desirable.
Application Details:

In order to be considered for an interview, applicants must upload the following documents and mark them as a "Relevant File" to the submission:

  • Resume
  • Cover Letter

Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

Up to 5 professional references will be requested at a later step in the recruitment process.



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