Customer Experience Specialist

4 weeks ago


Atlanta, Georgia, United States Marriott International Inc Full time

Job Overview:

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This Customer Experience Specialist role is critical to delivering exceptional guest experiences at Marriott International Inc. As a key member of our housekeeping team, you will ensure the hotel's public areas and guest rooms are clean and well-maintained.

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The successful candidate will have a strong focus on quality, be proactive, and possess excellent problem-solving skills. In this role, you will work closely with other departments to resolve issues and ensure seamless operations.

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Key Responsibilities:

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  • Maintain the cleanliness and organization of public areas and guest rooms\
  • Ensure high-quality standards are met in all aspects of housekeeping\
  • Collaborate with other departments to resolve guest complaints and concerns\
  • Take initiative to identify and address potential issues before they become major problems\
  • Participate in training and development programs to enhance skills and knowledge\
  • Provide exceptional customer service to guests and colleagues alike\
  • Maintain a safe and healthy work environment by adhering to company policies and procedures\\/ul\[p]
Estimated Salary: $45,000 - $65,000 per year

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