Customer Experience Specialist

4 days ago


Atlanta, Georgia, United States Hallmark Aviation Services Full time
About Us

Hallmark Aviation Services is a leading provider of above-the-wing ground handling services for some of the world's top airlines. We value employee happiness and engagement, offering a dynamic work environment and opportunities for growth.

Job Description:

As a Customer Experience Specialist, you will play a critical role in delivering exceptional service to our airline partners and their passengers. Your responsibilities will include:

  • Providing information on fares, flights, and travel options
  • Handling customer complaints and resolving issues efficiently
  • Collaborating with colleagues to ensure seamless operations

Requirements:

  • High school diploma or equivalent required; degree in hospitality, business, or related field preferred
  • Excellent communication and interpersonal skills
  • Able to work in a fast-paced environment with varying shifts and overtime
  • Fluency in English and German required

Estimated Salary:$42,000-$50,000 per year, depending on experience



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