Customer Service Representative

2 days ago


Buena Park, California, United States Medieval Times Full time

Job Summary: Medieval Times is seeking a highly motivated and enthusiastic Retail Staff member to join our team in providing exceptional customer service and selling retail items and photos.

Key Responsibilities:

  • Greet customers and determine their needs
  • Assist guests in enhancing their Medieval Times experience
  • Deliver a great guest experience while having fun
  • Answer questions regarding merchandise and pricing
  • Describe options for taking and purchasing photos
  • Use a camera to take staged and candid photos of guests
  • Sell retail items and photos to guests in the arena
  • Assist in monthly and quarterly physical inventory of merchandise
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges
  • Follow Medieval Times cash handling policies
  • Arrange and display merchandise to promote sales
  • Perform additional duties as assigned

Requirements:

  • Positivity, enthusiasm, and a big smile
  • Ability to process information through a computer system
  • Ability to count money and make change
  • Ability to proactively engage guests in making a sale
  • Ability to effectively communicate with Management, Team Members, and Guests
  • Ability to read, count, and write to accurately complete all documentation
  • Physical ability to stand, walk, and walk up and down stairs during assigned shifts
  • Physical ability to lift up to 40 lbs
  • Ability to work varied hours/days, including nights, weekends, and holidays, as needed

Perks:

  • Gym reimbursement
  • 401(k) company match
  • Complimentary show tickets
  • Fun environment and great company culture
  • Opportunities for cross-training and advancement
  • EOE, drug-free environment


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