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Customer Service Representative/Operations Support Specialist

2 months ago

Buena Park, California, United States 99 Ranch Market Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service and Operations Coordinator to join our team at 99 Ranch Market. As a key member of our operations team, you will be responsible for providing exceptional customer service, ensuring the satisfaction of our customers, and promoting a positive and efficient work environment.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide accurate information about products and services.
  • Operations Support: Assist with daily operations, including data entry, order tracking, and sample management.
  • Communication: Interact with customers, employees, and management to ensure effective communication and resolve issues.
  • Problem-Solving: Analyze and resolve complex customer issues, working with management to find solutions.
  • Teamwork: Collaborate with other departments, including Shipping, Assembly, Order Entry, and Accounts Receivable, to ensure seamless operations.
Requirements
  • Education: High school diploma required; 2 years of experience in customer service or a related field preferred.
  • Skills: Excellent communication and problem-solving skills; ability to work in a fast-paced environment; basic knowledge of Microsoft Office.
  • Language: Bilingual in Chinese and English.
Benefits
  • Competitive Salary: $25.00 per hour.
  • Benefits Package: Competitive health, dental, and 401K plans.
  • Work-Life Balance: 3 paid sick days and major holidays paid through the year end.