Luxury Jewelry Sales Specialist

1 week ago

King of Prussia, Pennsylvania, United States Brilliant Earth Full time
Position Overview

Jewelry Consultant

As a Jewelry Consultant, you will play a pivotal role in delivering an extraordinary experience for every customer at Brilliant Earth. Your expertise will guide clients through the entire purchasing journey across various platforms, including in-person consultations and virtual interactions. This position is designed for individuals who thrive in a dynamic environment and are passionate about helping customers find their perfect jewelry piece.

Key Responsibilities:

  • Employ effective sales techniques and comprehensive product knowledge to assist customers in making informed purchasing decisions, ensuring each interaction is memorable and tailored to their needs.
  • Handle a significant volume of incoming sales inquiries through various channels, striving to meet individual sales goals while providing a premium customer experience.
  • Welcome and engage customers, facilitating a seamless purchasing process that enhances their overall experience.
  • Conduct follow-up appointments to support customers with pickups, exchanges, resizing, and any other inquiries they may have.
  • Reach out to customers to confirm appointments and address any questions they may have prior to their visit.
  • Analyze customer feedback and reviews, collaborating with leadership to continuously enhance the customer experience and your sales performance.
  • Ensure a secure and pleasant environment for all guests by adhering to company policies.
  • Utilize the company’s ERP system to manage tasks and facilitate communication across departments.
  • Act as a brand ambassador, promoting our mission of fostering a more sustainable and compassionate jewelry industry.

Qualifications:

  • Customer-Centric Approach: You are dedicated to providing exceptional service and go the extra mile to ensure customer satisfaction.
  • Goal-Oriented Mindset: You embrace challenges and are driven to surpass sales targets.
  • Attention to Detail: You understand the significance of details in creating memorable customer experiences.
  • Effective Communication Skills: You possess strong verbal and written communication abilities, enabling you to interact clearly and effectively with customers and team members.
  • Team Collaboration: You thrive in a collaborative environment and believe in the power of teamwork to achieve common goals.

What We Provide:

At Brilliant Earth, we are committed to nurturing our teams. We offer competitive compensation, a comprehensive benefits package, and an environment that encourages professional growth. Some of the benefits include:

  • Career Development: Opportunities for growth through regular feedback, training programs, and performance reviews.
  • Diverse and Inclusive Culture: A mission-driven team focused on creating a more transparent and sustainable jewelry industry.
  • Sales Incentives: Bonuses for achieving and exceeding sales targets.
  • Ongoing Education: Access to company-sponsored training and tuition reimbursement for relevant courses.
  • Employee Discounts: Generous discounts on our jewelry products.
  • Wellness Programs: Discounts on gym memberships and access to counseling services.
  • Community Engagement: Opportunities to participate in volunteer initiatives and support local causes.
  • Comprehensive Insurance: Medical, dental, and vision coverage starting on the first day of the second month of employment.
  • Retirement Savings: A competitive 401k match to help you save for the future.
  • Paid Time Off: Generous PTO policy to ensure work-life balance.
  • Disability and Life Insurance: Fully employer-paid coverage.

Application Process:

Should you be selected for an interview, the process will include a phone conversation with our recruiting team, an online exercise to assess your understanding of our customer service approach, and a video interview with a member of our leadership team.

At Brilliant Earth, we strive to create a diverse and inclusive workplace. We are committed to equal employment opportunities and fostering a respectful environment for all employees. If you require assistance or accommodations during the application process, please reach out to us.

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