Luxury Jewelry Sales Specialist

1 week ago

King of Prussia, Pennsylvania, United States Brilliant Earth Full time
Position Overview

Jewelry Consultant

As a Jewelry Consultant, you will deliver an outstanding experience for every customer. Your role involves guiding clients through the purchasing journey across various platforms, including in-person consultations and virtual appointments. You will assist customers in selecting their ideal jewelry pieces from our exquisite collection. By consistently achieving and surpassing sales goals in a dynamic environment, you will create tailored experiences that celebrate the significant moments in our customers' lives.

Key Responsibilities:

  • Employ effective sales techniques and comprehensive product knowledge to assist customers in making informed purchasing decisions, ensuring each interaction is memorable and personalized.
  • Handle a substantial volume of incoming sales inquiries through various channels, striving to meet individual revenue objectives while providing a premium customer experience.
  • Warmly greet and assist customers throughout their purchasing journey, ensuring a unique and engaging one-on-one experience.
  • Conduct follow-up appointments to support and educate customers regarding pickups, exchanges, resizing, and other inquiries.
  • Confirm appointments and address any pre-appointment questions to enhance customer readiness.
  • Analyze customer feedback and reviews, collaborating with leadership to continuously enhance the customer experience and improve sales performance.
  • Uphold policies within the showroom to guarantee a secure and enjoyable environment for all guests.
  • Utilize our management system to organize tasks and facilitate communication across departments.
  • Act as a brand ambassador, promoting our mission of fostering a more sustainable and compassionate jewelry industry.

Qualifications:

  • Customer-Centric Mindset: You are dedicated to providing exceptional service and strive to exceed customer expectations.
  • Goal-Oriented: You thrive on challenges and are motivated to surpass sales targets.
  • Attention to Detail: You understand the importance of the finer details in creating memorable customer experiences.
  • Effective Communicator: You possess strong communication skills, ensuring clarity in all interactions.
  • Team Player: You believe in collaboration and understand that teamwork is essential to achieving success.

What We Provide:

At Brilliant Earth, we are committed to supporting our team members. We offer competitive compensation, a comprehensive benefits package, and an environment that encourages professional growth. Our offerings include:

  • Career Development: We prioritize your growth through regular feedback, training opportunities, and a structured review process.
  • Diverse and Inclusive Culture: We are dedicated to creating a transparent and compassionate jewelry industry.
  • Sales Incentives: Enjoy bonuses for meeting and exceeding sales targets.
  • Ongoing Education: Access to company-sponsored training in various professional skills.
  • Employee Discounts: Benefit from generous discounts on our jewelry.
  • Wellness Programs: Enjoy exclusive discounts on fitness memberships and access to counseling services.
  • Community Engagement: Participate in volunteer opportunities and initiatives that give back to the community.
  • Insurance and Retirement Plans: Comprehensive medical, dental, and vision insurance, along with a generous 401k match.
  • Paid Time Off: Accrue time off to recharge and rejuvenate.

Application Process:

If selected for an interview, the process will include a conversation with our recruiting team, an online exercise to assess your understanding of our services, and a video interview with a member of our leadership team.

At Brilliant Earth, we value diversity and inclusion, striving to create a work environment free from discrimination. We are committed to equal employment opportunities and welcome applicants from all backgrounds.

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