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File Management Coordinator

2 months ago


Elgin, Illinois, United States SERVPRO of ElginNorthwest Kane County Full time
Job Overview

Position Summary:
As a pivotal member of our team, the Job File Coordinator plays a crucial role in ensuring seamless operations within our organization. This position is essential for maintaining high standards in customer service and operational efficiency.

Benefits:

  • Comprehensive health insurance
  • Career advancement opportunities
  • Generous paid time off

Key Responsibilities:

  • Oversee the status of job files and conduct regular audits to ensure compliance.
  • Maintain and update job file work-in-progress (WIP) records.
  • Ensure adherence to client specifications and requirements.
  • Review and confirm initial documentation from field operations.
  • Prepare preliminary estimates for projects.
  • Coordinate daily job file activities, including report preparation and backup processes.
  • Facilitate internal and external communication effectively.
  • Complete and verify job file documentation for final submission and auditing.
  • Manage job close-out procedures.
  • Assist with additional tasks to support team objectives.

Qualifications:

  • A minimum of 2 years of experience in administrative or office roles.
  • Experience in the cleaning, restoration, or insurance sectors is preferred.
  • Familiarity with estimate writing and job file management is advantageous.
  • Exceptional written and verbal communication skills, with a focus on professionalism.
  • Ability to maintain composure in high-pressure situations.
  • Strong organizational skills and meticulous attention to detail.
  • Self-driven and goal-oriented individual.
  • Capability to thrive in a fast-paced, collaborative office environment.
  • Proficient in Microsoft Office Suite (Outlook, Word, Excel).
  • Willingness to learn new software applications, including Xactimate.
  • High school diploma or GED required; Associate's or Bachelor's degree preferred.
  • Must be able to pass a background check as per applicable laws.

All employees are part of an independently owned and operated franchise and are not employed by Servpro Industries, Inc.