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Customer Service Representative

2 months ago

Amherst, Massachusetts, United States Monro Inc. Full time
Position Overview

Role Summary:

  • The Customer Service Representative is a pivotal role that emphasizes outstanding service delivery at Monro Inc.
  • Engagement with clients, managing appointment schedules, and effectively communicating service offerings are essential responsibilities.
  • This position plays a crucial part in promoting sales of automotive maintenance services and tire products.
  • Strong verbal communication skills are necessary to articulate service details clearly to clients.
  • Work will be conducted in an automotive service environment, which may involve exposure to noise, varying weather conditions, chemicals, and dirt.

Required Qualifications:

  • A high school diploma is mandatory.
  • A valid driver's license and a satisfactory Motor Vehicle Report (MVR) are essential.
  • Possessing strong analytical skills and the flexibility to work various shifts is required.
  • Ability to gain a comprehensive understanding of the products and services offered is necessary.
  • Critical thinking, effective time management, and teamwork capabilities are important attributes.