Patient Services Representative

6 days ago


Amherst, Massachusetts, United States Mass General Brigham Full time
About Us

Cooley Dickinson Health Care, an affiliate of Mass General Brigham, is a leading healthcare provider in western Massachusetts. Our mission is to deliver exceptional patient care and advance healthcare in our community.

Our Practice

Amherst Medical Associates is a comprehensive primary care practice located at 170 University Drive, Amherst, MA. We offer a wide range of services to patients of all ages, from infants to adults.

Our Values

We pride ourselves on our compassionate, family-focused approach to patient care. Our team is dedicated to building strong relationships with our patients and providing personalized care in a comfortable and friendly atmosphere.

Job Overview

We are seeking a full-time Patient Services Representative to support our practice onsite. The successful candidate will serve as the face of our medical group and play a key role in managing the patient experience on the reception/administrative support side.

Responsibilities
  • Provide exceptional customer service to patients and families
  • Manage patient flow and coordinate appointments
  • Process patient registration and billing
  • Assist with medical records and data entry
  • Collaborate with healthcare team members to ensure seamless patient care
Requirements
  • High school diploma or equivalent required
  • Familiarity with insurance payers preferred
  • Minimum of six (6) months reception or customer service experience required
  • Demonstrated knowledge of medical terminology preferred
  • Spelling and typing competence with computer experience essential
  • Bilingual Spanish/English preferred
Equal Opportunity Employer

Mass General Brigham is an Equal Opportunity Employer. We are committed to diversity and inclusion in the workplace and welcome applications from qualified candidates of all backgrounds.



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