Medical Service Representative

3 weeks ago


Dubuque, Iowa, United States Biolife Plasma Services Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Medical Service Representative. In this role, you will be responsible for providing exceptional service to our donors, ensuring their safety and well-being, and contributing to the success of our plasma donation center.

Key Responsibilities
  • Answer phones and greet donors in a friendly and professional manner
  • Screen new and repeat donors, taking and recording vital signs and finger stick results
  • Use our Donor Information System to prepare donor charts, maintain accurate records, and coordinate donor compensation
  • Identify operational opportunities for continuous improvement and initiate changes to center processes using company-approved procedures
  • Work a variety of shifts, including evenings, weekends, and holidays
Requirements
  • High school diploma or equivalent
  • Ability to walk and/or stand for the entire work shift
  • Ability to lift up to 5 lbs. and occasional lifting of materials up to 32 lbs.
  • Fine motor coordination, depth perception, and ability to hear equipment from a distance
  • 1 or more years of experience working in a customer or patient-facing role is preferred
What We Offer

We offer a competitive starting hourly wage of $16.00, as well as a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan, and paid time off. We are committed to providing a safe and inclusive work environment, and we strive to be a leader in the industry.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.



  • Dubuque, Iowa, United States Biolife Plasma Services Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service Representative. As a key member of our plasma donation center, you will be responsible for providing exceptional customer service to our donors, ensuring their safety and satisfaction throughout their donation...


  • Dubuque, Iowa, United States Grand River Medical Group Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Grand River Medical Group. As a Patient Service Representative, you will play a vital role in ensuring the smooth operation of our practice by providing exceptional customer service, managing patient schedules, and maintaining accurate...


  • Dubuque, Iowa, United States Grand River Medical Group Full time

    {"title": "Patient Service Representative", "description": "Job SummaryGrand River Medical Group is seeking a highly skilled Patient Service Representative to join our team. As a key member of our clinical support staff, you will play a vital role in ensuring the smooth operation of our Nephrology Clinic.Key ResponsibilitiesProvide exceptional customer...


  • Dubuque, Iowa, United States Grand River Medical Group Full time

    {"title": "Patient Service Representative", "description": "Job SummaryGrand River Medical Group is seeking a highly skilled Patient Service Representative to join our team. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our patients and their families.Key ResponsibilitiesSchedule and confirm...


  • Dubuque, Iowa, United States Grand River Medical Group Full time

    {"title": "Patient Service Representative", "description": "Job SummaryGrand River Medical Group is seeking a highly skilled Patient Service Representative to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare team.Key...


  • Dubuque, Iowa, United States Grand River Medical Group Full time

    Job Title: Patient Service RepresentativeGrand River Medical Group is seeking a highly skilled Patient Service Representative to join our team in the Call Center. As a key member of our team, you will be responsible for providing exceptional customer service to patients, pharmacies, care facilities, and other providers or clinics.Key Responsibilities:Answer...


  • Dubuque, Iowa, United States Biolife Plasma Services Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service Representative. As a key member of our plasma donation center, you will play a vital role in ensuring the safety and satisfaction of our donors.Key ResponsibilitiesAnswer phone calls and greet donors in a professional and friendly...


  • Dubuque, Iowa, United States Takeda Pharmaceutical Company Ltd Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service Representative. As a key member of our Plasma Center team, you will play a critical role in ensuring the safety and satisfaction of our donors.Key ResponsibilitiesAnswer phone calls and greet donors in a professional and courteous...


  • Dubuque, Iowa, United States Biolife Plasma Services Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our donors, ensuring their safety and satisfaction throughout the plasma donation process.Key Responsibilities:Answer phone calls and...


  • Dubuque, Iowa, United States Grand River Medical Group Full time

    Job SummaryGrand River Medical Group is seeking a highly skilled Patient Service Representative to join our team in the Call Center. As a key member of our clinical support team, you will be responsible for providing exceptional customer service to patients, pharmacies, care facilities, and other providers or clinics.Key ResponsibilitiesAnswer incoming calls...


  • Dubuque, Iowa, United States Lowe's Companies, Inc. Full time

    Customer Service RepresentativeAt Lowe's Companies, Inc., we're committed to providing exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive top-notch service and support.Key Responsibilities:Provide SMART customer service at all times, executing daily customer service policies,...


  • Dubuque, Iowa, United States Trinity Health Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at Trinity Health. As a key member of our customer service team, you will be responsible for providing exceptional support to our patients, families, and healthcare professionals.Key Responsibilities:Provide timely and...


  • Dubuque, Iowa, United States Collins Community Credit Union Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Member Representative at our Dubuque Branch. As a Member Representative, you will be the face of our Credit Union, providing exceptional customer service while handling deposits, withdrawals, and other transactions.Key ResponsibilitiesProvide exceptional...


  • Dubuque, Iowa, United States Planet Fitness - PF Baseline Fitness Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Planet Fitness - PF Baseline Fitness.Job SummaryThis is a full-time and part-time position available, offering flexible hours and days. As a Customer Service Representative, you will be...


  • Dubuque, Iowa, United States Planet Fitness - PF Baseline Fitness Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Planet Fitness - PF Baseline Fitness.Job SummaryStarting Pay: $9.30 HourHiring for the days of: Mon, Tue, Wed or Wed, Thur, Fri 11a-4pJob DescriptionThe Customer Service Representative will be...


  • Dubuque, Iowa, United States Dupaco Community Credit Union Full time

    About Dupaco Community Credit UnionDupaco Community Credit Union is a unique place to build a career. Our team is dedicated to providing exceptional service to our members, and we're looking for a talented Member Service Representative to join us.Job SummaryWe're seeking a highly motivated and customer-focused individual to provide exceptional service to our...


  • Dubuque, Iowa, United States Montoursville, PA Full time

    Dubuque Inbound Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as an Inbound Customer Service Representative in Dubuque, Iowa. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through phone, email, and other communication...


  • Dubuque, Iowa, United States Planet Fitness - PF Baseline Fitness Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Planet Fitness - PF Baseline Fitness.Job SummaryThis is a full-time or part-time opportunity to provide exceptional customer service to our members, prospective members, and guests. As a Customer...


  • Dubuque, Iowa, United States Phelps Uniform Specialists Full time

    Job Title: Route Service RepresentativeAt Phelps Uniform Specialists, we are seeking a highly motivated and customer-focused Route Service Representative to join our team. As a Route Service Representative, you will play a critical role in delivering our products and services to our customers on a daily basis.Key Responsibilities:Execute delivery of...


  • Dubuque, Iowa, United States Midwest Dental Group Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Patient Service Representative at the Midwest Dental Group office in Dubuque, IA.Key ResponsibilitiesAct as the first point of contact with patients, providing exceptional customer service and support.Verify and collect insurance coverage information, assist...