Medical Customer Service Representative
3 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our donors, ensuring their safety and satisfaction throughout the plasma donation process.
Key Responsibilities:
- Answer phone calls and greet donors in a friendly and professional manner
- Screen new and repeat donors, taking and recording vital signs and finger stick results
- Use our Donor Information System to prepare donor charts and maintain accurate records
- Coordinate donor compensation and identify opportunities for continuous improvement
- Work a variety of shifts, including evenings, weekends, and holidays
Requirements:
- High school diploma or equivalent
- Ability to walk and/or stand for the entire work shift
- Ability to lift up to 5 lbs. and occasional lifting of materials up to 32 lbs.
- Fine motor coordination, depth perception, and ability to hear equipment from a distance
- 1 or more years of experience working in a customer or patient-facing role
What We Offer:
BioLife Plasma Services is committed to providing a safe and supportive work environment for our employees. We offer a competitive hourly wage, comprehensive benefits package, and opportunities for career growth and development.
Location:
Dubuque, IA
Worker Type:
Employee
Worker Sub-Type:
Regular
Time Type:
Part-time
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