Customer Service Representative

7 days ago


Dubuque, Iowa, United States Collins Community Credit Union Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Member Representative at our Dubuque Branch. As a Member Representative, you will be the face of our Credit Union, providing exceptional customer service while handling deposits, withdrawals, and other transactions.

Key Responsibilities
  • Provide exceptional customer service to members, responding to their inquiries and resolving issues in a timely and professional manner.
  • Process transactions, including deposits, withdrawals, and transfers, while maintaining accuracy and attention to detail.
  • Develop and maintain relationships with members, understanding their financial needs and providing personalized solutions.
  • Work collaboratively with other team members to achieve sales and service goals, while maintaining a positive and supportive work environment.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
  • Strong math and accuracy skills, with the ability to handle cash and process transactions accurately.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
What We Offer
  • A competitive salary and benefits package, including medical, dental, and vision coverage.
  • A comprehensive training program, designed to help you develop the skills and knowledge you need to succeed in your role.
  • A supportive and positive work environment, with opportunities for advancement and professional growth.


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