Medical Customer Service Representative

2 weeks ago


Dubuque, Iowa, United States Biolife Plasma Services Full time
About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service Representative. As a key member of our plasma donation center, you will be responsible for providing exceptional customer service to our donors, ensuring their safety and satisfaction throughout their donation experience.

Responsibilities include:

  • Answering phone calls and responding to donor inquiries in a timely and professional manner
  • Welcoming and greeting donors, ensuring a positive and comfortable experience
  • Screening new and repeat donors, taking and recording vital signs and finger stick results
  • Using our Donor Information System to prepare donor charts and maintain accurate records
  • Coordinating donor compensation and ensuring compliance with company policies and procedures
  • Identifying operational opportunities for continuous improvement and initiating changes to center processes using company-approved procedures

We offer a competitive compensation package, including a starting hourly wage of $16.00, and a comprehensive benefits program, including medical, dental, vision insurance, a 401(k) plan, and company match. We also offer paid volunteer time off, company holidays, and well-being benefits.

Join our team and become a part of a dynamic and supportive work environment where you can grow and develop your skills and career. Apply today to become a Medical Customer Service Representative at BioLife Plasma Services



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