Fitness Team Member

5 days ago


Indianapolis, Indiana, United States Crunch Fitness - Fit Fusion LLC Full time
Job Overview

The Overnight Member Services Representative plays a vital role in creating a dynamic and engaging fitness environment for our team members while delivering exceptional customer service to our members. This role requires a passion for fitness and a commitment to serving others, ensuring an outstanding member experience at our gym.

Key Responsibilities
  • Manage cleaning assignments during the overnight shift to maintain a clean and safe facility.
  • Prepare the facility for the morning shift, ensuring a seamless transition.
  • Greet all members and guests with a focus on member engagement and retention, fostering a positive and welcoming atmosphere.
  • Assist with membership, retail, and tanning product sales, promoting our services and products to members.
  • Promote membership privileges, including tanning, group fitness, small group training, and childcare, to enhance the member experience.
  • Deliver on new member enrollment expectations, ensuring a smooth onboarding process.
  • Check in all members and guests according to company procedures, resolving any member check-in issues.
  • Answer phones in a courteous, helpful, and professional manner, providing excellent customer service.
  • Communicate special events to members and guests, keeping them informed about upcoming activities and promotions.
  • Facilitate all member requests or forward them to a manager, ensuring prompt and effective resolution.
  • Maintain a professional and courteous demeanor, providing a positive representation of our brand.
  • Be an expert in all club facilities, services, programs, and schedules/hours of operation, providing accurate information to members and guests.
  • Maintain a clean and organized work area, adhering to our high standards of cleanliness and organization.
  • Navigate all stations of the front desk area, including check-in, Relax & Recover, guest services, and membership sales, with ease and efficiency.
  • Perform opening and closing checklists and duties, ensuring a smooth transition between shifts.
Requirements
  • Minimum 1 year of experience in a service-oriented position, preferably in a fitness or customer-facing role.
  • Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
  • Strong customer service orientation, with a focus on delivering exceptional member experiences.
  • CPR/AED certification required, which can be obtained within 30 days of hire.
Physical Requirements
  • Must be able to lift or move up to 50 pounds, with physical effort required for daily duties including prolonged standing and walking.
Reporting Structure
  • Reports directly to the General Manager and Assistant General Manager, ensuring clear lines of communication and accountability.


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