Fitness Team Associate
7 days ago
Job Summary
The Team Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Key Responsibilities
- Member Experience
- Provide exceptional customer service to members, prospective members and guests.
- Ensure a welcoming and inclusive environment for all members and guests.
- Front Desk Operations
- Manage front desk activities, including checking members into the system and handling new member sign-ups.
- Assist with tours and provide information about club amenities and services.
- Account Management
- Facilitate updates to member accounts and respond to member questions and concerns in a timely and professional manner.
- Club Maintenance
- Assist in maintaining the neatness and cleanliness of the club.
Requirements
- Customer Service Background
- Previous experience in customer-facing roles is preferred.
- Basic Computer Proficiency
- Ability to navigate basic computer systems and software.
- Passion for Fitness and Health
- Interest in fitness and health is a must.
- Positive Attitude
- Upbeat and positive attitude is required.
- Reliability and Punctuality
- Must be reliable and punctual.
- Exceptional Communication Skills
- Ability to communicate effectively with members and colleagues.
Benefits
- Free Black Card Membership
- Free access to club amenities and services.
- Access to Company Resources
- Access to company resources, including training and development opportunities.
- Opportunities for Advancement
- Opportunities for career growth and advancement.
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