Fitness Team Associate

7 days ago


Indianapolis, Indiana, United States Planet Fitness Full time

Job Summary

The Team Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Key Responsibilities

  • Member Experience
    • Provide exceptional customer service to members, prospective members and guests.
    • Ensure a welcoming and inclusive environment for all members and guests.
  • Front Desk Operations
    • Manage front desk activities, including checking members into the system and handling new member sign-ups.
    • Assist with tours and provide information about club amenities and services.
  • Account Management
    • Facilitate updates to member accounts and respond to member questions and concerns in a timely and professional manner.
  • Club Maintenance
    • Assist in maintaining the neatness and cleanliness of the club.

Requirements

  • Customer Service Background
    • Previous experience in customer-facing roles is preferred.
  • Basic Computer Proficiency
    • Ability to navigate basic computer systems and software.
  • Passion for Fitness and Health
    • Interest in fitness and health is a must.
  • Positive Attitude
    • Upbeat and positive attitude is required.
  • Reliability and Punctuality
    • Must be reliable and punctual.
  • Exceptional Communication Skills
    • Ability to communicate effectively with members and colleagues.

Benefits

  • Free Black Card Membership
    • Free access to club amenities and services.
  • Access to Company Resources
    • Access to company resources, including training and development opportunities.
  • Opportunities for Advancement
    • Opportunities for career growth and advancement.


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