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Customer Service Representative

2 months ago

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Are you passionate about fostering a positive and dynamic atmosphere while focusing on personal growth? If so, this opportunity could be ideal for you. We take pride in our distinctive culture that emphasizes the well-being of our team members. Become a part of our community at Planet Fitness and contribute to enhancing the experiences of our members.

Position Overview

The Team Member will be dedicated to providing outstanding customer service to Planet Fitness members, potential members, and visitors, ensuring a welcoming environment for everyone.

Key Responsibilities

  • Welcome members, visitors, and potential members with exceptional customer service.
  • Perform front desk responsibilities, including answering inquiries, checking in members, and conducting tours.
  • Update member accounts as necessary and respond to member questions promptly and professionally.
  • Assist in maintaining a tidy and organized facility.

Qualifications and Skills

  • Experience in customer service is preferred.
  • Basic computer proficiency.
  • A genuine interest in fitness and wellness.
  • A positive attitude and reliability are crucial.
  • Effective communication skills and a high school diploma or equivalent are required.

Benefits for Team Members

  • Complimentary black card membership.
  • Access to the company Audible account.
  • Opportunities for mentorship and ongoing leadership development.
  • Health insurance for full-time employees.
  • Occasional team lunches and personal finance workshops.

Physical Requirements

  • Standing and walking throughout shifts.
  • Communicating in person or via phone.
  • Occasional lifting of items up to 50 lbs.
  • Possible exposure to cleaning chemicals.