Front Desk Representative

2 weeks ago


Vienna, Virginia, United States HEI Hotels & Resorts Full time
Front Desk Agent Job Description

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at HEI Hotels & Resorts. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay.

Responsibilities:
  • Greet guests warmly and efficiently, ensuring a positive first impression.
  • Process guest arrivals and departures, including check-in and check-out procedures.
  • Respond to guest inquiries and resolve any issues or concerns in a timely and professional manner.
  • Manage guest room assignments and ensure accurate room inventory.
  • Process payments and handle cash, credit card transactions, and other forms of payment.
  • Provide information and recommendations on local attractions, dining, and other services.
  • Collaborate with other hotel staff to ensure seamless guest experiences.
Requirements:
  • High school diploma or equivalent required; college degree preferred.
  • Previous hotel experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic math skills and accuracy with handling cash and credit card transactions.
Benefits:

HEI Hotels & Resorts offers a comprehensive benefits package, including competitive pay, free parking, free lunch, and opportunities for career growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.



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