Service Desk Technician

2 weeks ago


Vienna, Virginia, United States VTG Full time
Job Title: Service Desk Representative

Overview

VTG is seeking a highly skilled Service Desk Representative to join our team in Vienna, VA. As a key member of our service desk team, you will be responsible for providing exceptional technical support to our customers.

Key Responsibilities:

  • Provide Tier 1 and Tier 2 technical support to customers via phone, email, and in-person
  • Manage customer ticketing queue and resolve issues in a timely manner
  • Perform daily operations of the service desk, including troubleshooting and resolving technical issues
  • Implement technical refresh of user equipment, including workstations, monitors, and peripherals
  • Provide information to customer logistics for inventory transactions and maintenance of accurate records
  • Support hourly monitoring checks and escalate issues to the appropriate solver team
  • Receive and troubleshoot calls from international and remote users for issue resolution
  • Troubleshoot hardware issues on workstations, printers, and other peripherals

Requirements:

  • Top Secret clearance required
  • Must be able to obtain a TS/SCI Poly Clearance level
  • 4 years of experience in IT, preferred
  • Ability to perform Tier I and II troubleshooting and resolve issues such as password resets, RSA tokens, or PKI certifications

About VTG:

VTG is a leading provider of technical services and solutions. We are committed to delivering exceptional service to our customers and are seeking a highly skilled Service Desk Representative to join our team.



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