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Guest Services Coordinator

2 months ago

Destin, Florida, United States AccorHotel Full time
Company Overview

Why Choose Accor?

At Accor, we are more than just a global leader in hospitality. We embrace individuality and offer a variety of roles that align with your unique personality. Our commitment to your growth and learning ensures that your work is meaningful, allowing you to explore endless opportunities within our organization.

By becoming a part of Accor, you have the chance to craft your own narrative and together, we can envision the future of hospitality. Discover the enriching experiences that await you at Accor.

Hotel Overview:

Situated along the serene shores of Choctawhatchee Bay in northwest Florida, Fairmont Heritage Place, Inspiration By the Bay, Miramar Beach, is a Private Residence Club that offers fractional and full ownership of luxurious residences. Our properties provide privileged access to the best the area has to offer, complemented by Fairmont's unmatched service. These stunning four-bedroom residences blend traditional southern charm with a modern aesthetic, perfectly capturing the essence of coastal living.

Join the Fairmont Heritage Place team and contribute to delivering exceptional service to our owners and guests.

Benefits of Joining Us:
  • Comprehensive company benefits
  • Employee benefit card for discounted rates at Accor locations worldwide
  • Opportunities for personal and professional development within the company
  • Engagement in impactful Corporate Social Responsibility initiatives
Role Overview

As a Front Desk / Concierge, you will transform moments into lasting memories for our guests and owners by embodying the essence of our brand, property, and community. Your passion for personalized service will be key in creating an outstanding experience for our owners from their arrival to their departure.

Key Responsibilities:
  • Oversee daily operations, ensuring adherence to service standards with a friendly and engaging approach
  • Manage the arrival and departure experiences for owners, addressing requests and concerns promptly to create memorable moments
  • Conduct home inspections to ensure owner residences meet quality and cleanliness standards
  • Perform light housekeeping and maintenance tasks as necessary
  • Assist with Manager on Duty and Night Audit responsibilities
  • Act as a proud ambassador for the property and brand, promoting our facilities
  • Adhere to departmental policies, procedures, and service standards
  • Follow health and safety protocols
  • Complete additional tasks as assigned
Qualifications:

Essential Skills and Experience:
  • Experience in customer service is advantageous
  • Previous experience in hotel or residential property settings
  • Familiarity with hotel operating systems
  • Ability to thrive under pressure in a fast-paced environment
  • Strong teamwork skills and ability to collaborate effectively
  • Exceptional guest service abilities and polished verbal communication skills
  • Strong interpersonal skills and problem-solving capabilities
  • Highly responsible and dependable
  • Ability to maintain composure and courtesy while focusing on guest needs
Physical Requirements:
  • Frequent standing and walking throughout shifts
  • Occasional kneeling, pushing, pulling, and lifting
  • Ability to ascend and descend ladders, stairs, and ramps
  • Capability to lift and move items up to 25 lbs.
Visa Requirements: Proof of legal eligibility to work in the United States is required. Employment is contingent upon the ability to provide acceptable documentation within three days of hire.

Diversity & Inclusion Commitment: We are dedicated to fostering an inclusive environment and aim to attract, recruit, and promote diverse talent.

About Fairmont Hotels & Resorts: Fairmont Hotels & Resorts is renowned for providing exceptional hospitality experiences across our destinations. We believe that to deliver the best to our guests, we must first offer the best to our employees. This commitment is reflected in our extensive training, career development opportunities, and recognition programs. Fairmont is a distinguished collection of hotels, including iconic locations worldwide. Our teams are guided by values of Respect, Integrity, Teamwork, and Empowerment, ensuring a fair and dignified workplace for all. We are also recognized for our responsible tourism practices and award-winning sustainability initiatives.

We welcome individuals who may require accommodations during the application or interview process to reach out in confidence.