Tax Office Manager

2 days ago


West Springfield, Massachusetts, United States H&R Block Full time
About the Role

We are seeking an experienced and customer-focused Associate Team Leader to join our team at H&R Block. As a key member of our retail operations team, you will play a vital role in delivering exceptional client experiences and ensuring the smooth operation of our tax offices.

Key Responsibilities
  • Support the Multi-Unit Team Leader in managing daily operations and ensuring quality execution of service standards.
  • Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines.
  • Provide phone coverage and engage with clients to deliver an outstanding experience.
  • Lead daily huddles and communicate essential information to office associates.
Requirements
  • Prior experience working in customer service or a similar role.
  • Strong organizational skills and ability to plan and manage day-to-day office operations.
  • Customer-centric mindset and strong communication skills.
  • Computer proficient with the ability to use MS Office.
  • Demonstrated ability to work independently with minimal supervision.
  • Positive attitude and ability to work a flexible schedule.
What We Offer

At H&R Block, we believe in the power of people helping people. We offer a range of benefits and opportunities for growth and development, including:

  • Employee Assistance Program with Health Advocate.
  • Wellbeing program, BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan.
About Us

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace and are committed to creating an inclusive environment where everyone feels safe to bring their authentic self to work every day.


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