IT Support Technician
2 weeks ago
Position: IT Support Technician
Contract Duration: 12 Months (Contract to Hire)
Role ResponsibilitiesAs an IT Support Technician, you will:
- Provide on-site support while adhering to Covid-19 safety protocols.
- Manage incoming customer inquiries via phone and email, delivering first and second level assistance.
- Address escalated support tickets, ensuring effective incident response and triage, including after-hours support as necessary.
- Communicate updates to end users and maintain accurate ticket records.
- Assist in technical projects as directed by the site technical manager.
- Contribute to the development and upkeep of the knowledge base and departmental procedures.
- Collaborate with vendors, clients, and other teams for troubleshooting and project support.
- Assist employees and clients with their technical needs related to computer systems.
- Oversee hardware replacement and disposal processes.
- Support on-site inventory management activities.
- Perform additional duties as assigned.
Essential Skills: Active Directory, Windows 10
QualificationsKey Qualifications:
- Minimum of 5 years of experience in Desktop/Helpdesk support.
- Proficient in hardware troubleshooting with a solid understanding of Windows 7/10 and MS Office Suite (Word, Excel, Outlook).
- Experience in workstation setup and performing break/fix tasks.
The work environment is business casual, promoting a supportive atmosphere for all employees.
Additional InformationThis role requires a drug test as part of the hiring process. Candidates should possess a strong work ethic, excellent communication skills, and the ability to adapt to changing circumstances. A Bachelor's degree or equivalent experience is preferred.
Note: This position is critical for maintaining service levels for a large user base, ensuring the team can deliver exceptional support.
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