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Client Support Engineer

2 months ago


O'Fallon, United States PRI Global Full time

Position Overview:

The role of a Support Technician is essential in ensuring the seamless operation of our client's technical environment. The technician will engage in the analysis of data to assess performance metrics and identify potential areas for enhancement.

Key Responsibilities:

  • Proactively monitor systems and implement corrective measures to mitigate any issues, ensuring minimal disruption to client operations.
  • Document all monitoring activities and recovery actions through internal ticketing systems to maintain clear communication and records.
  • Conduct routine maintenance tasks in accordance with established policies and procedures to uphold system integrity.
  • Track and report performance metrics as outlined by management to facilitate continuous improvement.

Work Schedule:

This position requires availability for the designated shift, ensuring that support is provided during critical operational hours.