IT Innovations Operations Analyst

1 week ago

Issaquah, Washington, United States Kalles Group Full time
About Kalles Group

We're a team of passionate professionals dedicated to helping companies of all sizes secure their future. Our mission is to build trust and relationships with people, whether you're a client, consultant, or candidate.

We believe in treating everyone with respect and attention, regardless of their role or experience. Our goal is to find the right fit for each position, while also helping you find the right fit for your career.

About the Role

We're seeking a dynamic Operations Analyst to support our IT Innovation team. In this role, you'll collaborate with Engineers, Analysts, and business leaders to drive innovation strategies, research emerging technologies, and deliver actionable insights that impact global technology initiatives.

You'll manage stakeholder relationships, oversee projects, and help drive improvements through troubleshooting and issue resolution. If you're passionate about technology trends, enjoy problem-solving, and thrive in a fast-paced, cross-functional environment, this role could be a great fit for you.

Key Responsibilities
  • Develop and manage stakeholder relationships, organizing and managing information provided by stakeholders to facilitate conversations around subject matter expertise and align technology needs with business objectives.
  • Collaborate with business leaders to define and align global technology needs, ensuring IT initiatives support broader organizational goals.
  • Provide project management oversight in areas lacking formal project presence, gathering requirements, coordinating resources, and meeting project milestones across various innovation initiatives.
  • Track and report on project status, ensuring transparency and alignment throughout the project lifecycle.
  • Anticipate and resolve issues before they escalate, developing, evaluating, and implementing solutions to ensure smooth project execution and mitigate potential risks.
  • Foster a positive, collaborative work environment focused on teamwork, accomplishments, and contributions in line with company goals.
  • Conduct live trend analysis and develop detailed reporting to drive insights, managing recurring platform issues and owning projects to implement improvements.
  • Create knowledge articles for the IT organization to ensure efficient sharing of information.
  • Prevent breaches of service level agreements (SLAs) through proactive outreach and monitoring efforts, communicating and resolving any issues before they impact operations.
About You
  • Your values:
    • Integrity: You believe in doing the right thing, even when it's uncomfortable, seemingly inefficient, or costly.
    • Purposefulness: You have a desire to serve others with your skillset and an openness to continuous learning and growth.
    • Ownership: You stick to your commitments, follow up with action, and seek clarity in communication & expectations.
  • Your experience:
    • Bachelor's degree in Business, Technology, or a related field, or equivalent experience.
    • Minimum of 3 years of experience in a similar operations or analyst role, ideally within IT, digital transformation, or technology-driven sectors.
    • Strong research and analytical skills, with experience leveraging tools such as Alpha Sense, Gartner, and Gen AI to conduct comprehensive research and provide executive-level insights.
    • Proven project management experience, with the ability to manage multiple projects simultaneously and ensure successful delivery.
    • Experience working in agile environments, with knowledge of sprint planning and delivery cycles.
    • Excellent communication skills, both written and verbal, with the ability to present complex findings clearly and concisely to leadership.
    • Strong interpersonal skills, fostering constructive collaboration at all organizational levels.
    • Attention to detail, strong organizational skills, and ability to manage time effectively.
    • Ability to solve problems with a sense of urgency and proactive approach to preventing issues.
  • Preferred Skills:
    • Familiarity with multiple business areas from an IT perspective.
    • Technical competency in hardware, software, and business equipment.
    • Experience conducting competitive analysis in a technological landscape.
    • Experience creating executive-level reports and publications.
About Kalles Group

We offer a competitive compensation package with opportunities for additional incentives. The annual salary range for this role is $110,000-$130,000.

We prioritize work/life balance, encouraging our team to pursue other passions, get outside, and spend time with family. We work with clients and consultants to set expectations for a manageable workload.

We're a passionate, supportive team that values collaboration and teamwork. If you're interested in this role, please fill out the form below and we'll be in touch.

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