Operations Analyst
1 week ago
Kalles Group is a company that helps secure the future for companies of all shapes and sizes. Our mission is to build trust and relationships with people, whether they are clients, consultants, or candidates.
We believe in treating everyone with respect and attention, and we want to find the right fit for each role. We also want our team members to find the right fit for their careers.
About the RoleWe are seeking a dynamic Operations Analyst to support an IT Innovation team. In this role, you will collaborate closely with Engineers, Analysts, and business leaders to drive innovation strategies, research emerging technologies, and deliver actionable insights that impact global technology initiatives.
You will also manage stakeholder relationships, oversee projects, and help drive improvements through troubleshooting and issue resolution. If you are passionate about technology trends, enjoy problem-solving, and thrive in a fast-paced, cross-functional environment, this role could be a great fit for you.
Key Responsibilities- Develop and manage stakeholder relationships to align technology needs with business objectives.
- Collaborate with business leaders to define and align global technology needs.
- Provide project management oversight in areas lacking formal project presence.
- Track and report on project status to ensure transparency and alignment throughout the project lifecycle.
- Anticipate and resolve issues before they escalate.
- Foster a positive, collaborative work environment focused on teamwork and company goals.
- Conduct live trend analysis and develop detailed reporting to drive insights.
- Create knowledge articles for the IT organization to ensure efficient sharing of information.
- Prevent breaches of service level agreements (SLAs) through proactive outreach and monitoring efforts.
We are looking for someone with a strong background in operations or analyst roles, ideally within IT, digital transformation, or technology-driven sectors. You should have a bachelor's degree in Business, Technology, or a related field, or equivalent experience.
You should also have strong research and analytical skills, with experience leveraging tools such as Alpha Sense, Gartner, and Gen AI to conduct comprehensive research and provide executive-level insights.
Proven project management experience is also required, with the ability to manage multiple projects simultaneously and ensure successful delivery.
Excellent communication skills, both written and verbal, are essential, as well as strong interpersonal skills and attention to detail.
What We Offer- Competitive compensation with opportunities for additional incentives.
- Work/life balance – we encourage our team to pursue other passions and spend time with family.
- Opportunities to connect in person and remotely with a passionate, supportive team.
This is an onsite role in Issaquah, WA at our client's location. If you would like to request more information, please reach out to us.
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