Associate Support Center Specialist

4 weeks ago


Wichita, Kansas, United States Emprise Bank Full time
Job Summary

We are seeking a highly skilled and detail-oriented Associate Support Center Specialist to join our team at Emprise Bank. This role will serve as the primary point of contact for Emprise associates regarding bank processes, procedures, and system functionality.

Key Responsibilities
  • Provide exceptional customer service and support to Emprise associates
  • Maintain in-depth knowledge of bank operations and perform business process support tasks
  • Analyze support trends and communicate insights to management
  • Develop and refine written procedures to ensure consistency and minimize risk to bank assets
  • Collaborate with departments to innovate and improve processes
  • Provide technical support and troubleshooting for bank software and hardware systems
Requirements
  • High School Diploma or GED
  • 1+ years of retail banking or technical experience preferred
  • General understanding of technical concepts and language preferred
  • Proficiency with large server-based applications and typical desktop software preferred
What We Offer

Emprise Bank offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.



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