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Customer Service Lead

2 months ago

Alpharetta, United States FedEx Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Lead to join our team at FedEx. As a key member of our retail operations team, you will be responsible for delivering exceptional customer experiences, managing store activities, and providing expert advice on our products and services.

Key Responsibilities
  • Customer Service: Provide friendly, polite, and expert service to all customers, ensuring their needs are met and exceeded.
  • Store Operations: Manage production flow, take customer orders, and coordinate store activities to ensure efficient and effective operations.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products and services, including pricing, features, and benefits.
  • Team Leadership: Provide leadership and guidance to team members, including training and development, to ensure they have the skills and knowledge needed to succeed.
  • Quality Control: Ensure high-quality products and services are delivered to customers, and identify areas for improvement to enhance the customer experience.
Requirements
  • Education: High school diploma or equivalent education.
  • Experience: 2+ years of specialized experience in customer service, retail operations, or a related field.
  • Skills: Excellent verbal and written communication skills, ability to work in a fast-paced environment, and strong problem-solving skills.
Preferred Qualifications
  • Quality Driven Management: Experience with quality management principles and practices, including process improvement and customer satisfaction.
  • Leadership: Proven leadership skills, including team management, coaching, and development.
Work Environment

This role requires the ability to stand for long periods, move and lift up to 55 pounds, and work in a fast-paced environment with minimal supervision.