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Customer Service Representative
2 months ago
About the Role:
The Customer Service Associate plays a critical role in delivering an exceptional customer experience at Value City Furniture. This individual serves as the primary point of contact for customers, providing timely and accurate information to ensure a seamless shopping experience.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a professional and courteous manner
- Process customer transactions, including sales, returns, and exchanges
- Collaborate with sales team members to provide personalized service and promote products
- Maintain a thorough knowledge of products, services, and promotions to effectively communicate with customers
- Contribute to a positive and inclusive work environment by embodying the company's values and mission
Requirements:
- High school diploma or equivalent required; prior customer service experience preferred
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment
- Ability to multitask, prioritize tasks, and manage time efficiently
- Basic math skills and accuracy with handling cash and credit transactions
- Flexibility to work a variety of shifts, including weekends and holidays
What We Offer:
Value City Furniture is committed to providing a supportive and inclusive work environment that fosters growth and development. As a Customer Service Associate, you will have opportunities to:
- Develop your customer service and sales skills through ongoing training and coaching
- Work with a dynamic and diverse team of professionals who share a passion for delivering exceptional customer experiences
- Contribute to the success of a leading furniture retailer with a rich history and commitment to community involvement
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].