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Customer Service Representative

2 months ago


Alpharetta, United States Value City Furniture Full time

About the Role:

The Customer Service Associate plays a critical role in delivering an exceptional customer experience at Value City Furniture. This individual serves as the primary point of contact for customers, providing timely and accurate information to ensure a seamless shopping experience.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a professional and courteous manner
  • Process customer transactions, including sales, returns, and exchanges
  • Collaborate with sales team members to provide personalized service and promote products
  • Maintain a thorough knowledge of products, services, and promotions to effectively communicate with customers
  • Contribute to a positive and inclusive work environment by embodying the company's values and mission

Requirements:

  • High school diploma or equivalent required; prior customer service experience preferred
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment
  • Ability to multitask, prioritize tasks, and manage time efficiently
  • Basic math skills and accuracy with handling cash and credit transactions
  • Flexibility to work a variety of shifts, including weekends and holidays

What We Offer:

Value City Furniture is committed to providing a supportive and inclusive work environment that fosters growth and development. As a Customer Service Associate, you will have opportunities to:

  • Develop your customer service and sales skills through ongoing training and coaching
  • Work with a dynamic and diverse team of professionals who share a passion for delivering exceptional customer experiences
  • Contribute to the success of a leading furniture retailer with a rich history and commitment to community involvement

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].