Customer Service Representative
1 week ago
Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Ceramic Technics Ltd. The ideal candidate will have excellent communication skills, be able to multitask in a fast-paced environment, and have a strong understanding of the construction industry.
Key Responsibilities:
- Manage customer relationships and provide exceptional service
- Coordinate projects from quote to delivery
- Collaborate with sales team and management to ensure customer satisfaction
- Enter and update customer contact information in database
- Generate and provide quotes to customers
- Coordinate with import and transportation teams on delivery options
- Notate project details for reference and review
- Enter and maintain sales orders
- Confirm sales order details with customers
- Provide lead times and delivery information
- Utilize on-hand inventory efficiently
- Coordinate with purchasing team on special order materials
- Troubleshoot and resolve issues with customers
- Apply relevant information of national specification programs
- Review and update open order reports
Requirements:
- Strong verbal and written communication skills
- Problem-solving and conflict resolution skills
- Organizing, prioritizing, and multitasking in a high-pressure environment
- Time management skills
- Construction industry knowledge and/or distribution experience preferred
- Sales support experience preferred
- Associates degree or higher preferred
- Microsoft Office skills
- SAP Business One skills preferred
Physical Requirements:
- Prolonged periods sitting at a desk working on a computer and telephone
- Ability to lift up to 15 pounds at a time
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