Customer Service Representative

13 hours ago


Alpharetta, Georgia, United States GAGNE HEATING & AC LLC Full time
Job Summary

Gagne Heating & Air Conditioning LLC is a 6 time Carrier Presidents Award Winner, and North Georgia Carrier Dealer of The Year. We are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative.

Key Responsibilities
  • Maintain a schedule of service work for all customers and technicians, ensuring efficient and timely completion of tasks.
  • Coordinate with technicians and customers to arrange service work, utilizing strong communication and organizational skills.
  • Manage computer records of all installation and service sales orders, including billable and new system warranty registration.
  • Identify opportunities for efficiency gains in scheduling technicians, resulting in increased productivity and customer satisfaction.
  • Provide exceptional customer service, responding promptly to customer needs and resolving issues in a timely manner.
  • Collaborate with management to ensure seamless execution of service-related functions.
Requirements
  • Strong written and verbal communication skills.
  • Customer focus and ability to build strong relationships with customers.
  • Computer skills, including word processing and spreadsheets.
  • Experience with Service Titan Dispatching is a plus.
  • Strong organizational skills and ability to multitask.
  • Ability to stay with an issue through its successful resolution.
About Us

Gagne Heating & Air Conditioning LLC is a leading provider of heating and air conditioning services in North Georgia. We are committed to delivering exceptional customer service and building long-term relationships with our customers.



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