Learning and Development Manager

4 weeks ago


Bentonville, Arkansas, United States Walmart Full time

About the Role

The Manager, Learning and Development will be a key member of the Customer Success Enablement team within Business Enablement. This role is responsible for managing multiple product knowledge workstreams and will have exposure across Product, Program, Engineering, Marketing & Communications teams. The ideal candidate will have a strong background in instructional design, course/curriculum development, adult learning, eLearning, product training, process improvement, and project management.

Responsibilities

  • Develop and maintain complex training programs, performance support tools, and resources by conducting research on learning needs, learning environments, knowledge gaps, and behavioral changes.
  • Manage learning content by auditing existing learning materials, creating, reviewing, and editing final drafts, adapting content to changing learner needs, collaborating with subject matter experts, determining operating parameters, aligning content with business goals and initiatives, maintaining consistency through quality control measures, and providing project status updates to stakeholders.
  • Implement training development standards and governance by adhering to governance processes for content development and maintenance, communicating standardized training processes to key business partners to ensure operational continuity, identifying opportunities to replicate best practices and processes, making recommendations for implementation and delivery approaches, providing process definition and management to the organization, ensuring leadership and implementation teams have necessary materials, and managing the internal control assessment and remediation approach.
  • Manage program effectiveness by measuring and analyzing performance, identifying program inconsistencies and deficiencies.
  • Report inconsistencies and deficiencies to leadership, work with peers and cross-functional teams to resolve inconsistencies and deficiencies in learning, and increase work productivity and reduce overall cost.
  • Create and oversee the learning environment by researching industry techniques that increase effectiveness, developing best practice approaches, delivering training materials, developing and delivering train-the-trainer programs, and collaborating with internal customers while using a content management system.
  • Coordinate, complete, and oversee job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, communicating goals and objectives, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.
  • Ensure compliance with company policies and procedures and support company mission, values, and standards of ethics and integrity.

Requirements

  • Bachelor's degree in Business, Human Resources, Communications, Education, or related field and 2 years' experience in adult learning, training content development, or related area OR 4 years' experience in adult learning, training content development, or related area.
  • Strong background in instructional design, course/curriculum development, adult learning, eLearning, product training, process improvement, and project management.
  • Excellent verbal and written communication skills for internal and external communication.
  • Experience in project management and ability to balance multiple workstreams.
  • Ability to context switch between learning system-level thinking and attention to minute details.
  • Team player who is a self-starter and enjoys a fast-paced, results-oriented environment.
  • Experience working in cross-collaborative environments, working and influencing across multiple teams at the same time.
  • Previous experience working in learning and development.
  • Highly adaptable with demonstrated ability to prioritize work and flex where needed if and when priorities suddenly shift.
  • Trust-based in your partnership with internal and external teams and are a strong relationship builder.
  • Customer-centered/end-user mindset focused on delighting our customers.

What We Offer

Walmart offers a competitive pay package, including annual or quarterly performance bonuses, 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more. We are an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas, and opinions- while being inclusive of all people.



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