Guest Services Representative
2 weeks ago
Crafting Unforgettable Experiences
Become a vital part of our hospitality team, where every day presents an opportunity to connect with guests from around the globe. Whether you are seasoned in the industry or starting your career, this role offers a pathway to explore your passion for service and the great outdoors.
With numerous locations across multiple continents, we provide seasonal roles that can evolve into long-term careers. From the outset, you will enjoy competitive compensation, complimentary access to our facilities, ski and snowboard lessons, generous retail discounts, and comprehensive training programs aimed at enhancing your professional growth.
Employee Benefits
• Mountain Perks: Complimentary passes for staff, discounted lift tickets for friends and family, and free ski lessons.
• Additional discounts on accommodations, dining, equipment, and transportation services.
• 401(k) Retirement Savings Plan.
• Support Programs for Employees.
• Exceptional training and career development opportunities.
• Incentive Programs for referrals.
For further details, please consult the Benefits Eligibility Summary.
Position Summary:
As a Front Desk Agent, you will serve as the initial point of contact for our guests, ensuring their stay is enjoyable and memorable. This position is an excellent entry point into the hospitality sector, offering significant potential for career advancement.
Position Specifications:
- Expected Compensation: $22.04 per hour
- Availability: Full-Time and Part-Time shifts
- Experience Level: Entry-Level to Intermediate
Key Responsibilities:
- Engage directly with guests in a professional manner.
- Facilitate the check-in and check-out processes.
- Manage incoming calls.
- Address and fulfill guest inquiries and needs.
- Maintain a polished appearance and professional demeanor at all times.
- Assist in resolving billing discrepancies.
- Perform additional tasks as assigned.
Qualifications:
- Fluency in English is required.
- Strong interpersonal skills and a friendly disposition.
- Proficient computer skills are beneficial.
The anticipated pay range for this position is $22.04 per hour. Individual compensation will be determined based on various factors.
Vail Resorts is committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by applicable law.
Requisition ID: 502687
Job Code Function: Front Office
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