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Student Account Associate

1 month ago

Nashville, Tennessee, United States The Tennessee Board of Regents Full time
Job Summary

As a Student Account Associate at The Tennessee Board of Regents, you will serve as the first point of contact for students, providing exceptional customer service and handling various administrative tasks. Your primary responsibilities will include taking payments, reconciling accounts, making data entries, and processing fee waivers. You will also facilitate and track students on payment plans for past due accounts and assist office administrators with assigned tasks and special projects.

Key Responsibilities
  • Provide customer services such as taking payments, answering phone calls, and other office communications.
  • Reconcile accounts on a monthly and yearly basis.
  • Make entries to accounts and data entry.
  • Process fee waivers.
  • Facilitate and track students on payment plans for past due accounts.
  • Assist office administrators with assigned tasks and special projects.
  • Scan departmental records to the document management system.
  • Test system upgrades.
  • General office work such as filing, sorting mail, maintaining office calendars, etc.

Requirements
  • High School Diploma or G.E.D.
  • Intermediate computer skills.
  • Customer service experience.

Preferred Qualifications
  • Cash handling experience.
  • Banner experience.
  • Proficiency with Microsoft Excel.

Knowledge, Skills, and Abilities
  • Ability to learn and comprehend basic accounting principles.
  • Ability to handle cash.
  • Ability to work autonomously with minimal supervision.
  • Effective decision-making and problem-solving skills.
  • Ability to maintain confidentiality.
  • Ability to balance competing priorities and juggle multiple assignments simultaneously.
  • Ability to establish and maintain effective professional relationships with a diverse group of individuals, both internal and external.

Working Conditions
  • Flexible work arrangements may be available for qualified positions.

Rate of Pay
$30, $36,894.00 depending on experience.