Medical Laboratory Technician 2 Customer Service Associate
4 days ago
Discover Vanderbilt University Medical Center:
Vanderbilt University Medical Center is a world-renowned academic medical center located in Nashville, Tennessee. We are committed to providing exceptional patient care, education, and research opportunities.
Job Summary:
The Medical Laboratory Technician 2 Customer Service Associate is responsible for providing timely and accurate assistance to callers with minimal guidance. This role requires knowledge of laboratory procedures and customer service skills to manage clinical and anatomical laboratory telephone calls.
Key Responsibilities:
- Actively participates in activities and functions necessary for the optimal performance of the Laboratory Contact Center.
- Demonstrates knowledge and proficiency with the Contact Center ACD phone system.
- Demonstrates knowledge and proficiency with the Contact Center software tools.
Core Accountabilities:
- Organizational Impact: Performs non-routine tasks that significantly impact team's performance with minimal guidance.
- Problem Solving/Complexity of work: Conducts research and analysis to solve some non-routine problems.
- Breadth of Knowledge: Applies broad job knowledge and has basic job skills in other areas.
- Team Interaction: Provides informal guidance and support to less experienced team members.
Core Capabilities:
- Supporting Colleagues: Develops Self and Others, Builds and Maintains Relationships, Communicates Effectively.
- Delivering Excellent Services: Serves Others with Compassion, Solves Complex Problems, Offers Meaningful Advice and Support.
- Ensuring High Quality: Performs Excellent Work, Ensures Continuous Improvement, Fulfills Safety and Regulatory Requirements.
- Managing Resources Effectively: Demonstrates Accountability, Stewards Organizational Resources, Makes Data Driven Decisions.
- Fostering Innovation: Generates New Ideas, Applies Technology, Adapts to Change.
Position Qualifications:
- Responsibilities: Manages laboratory telephone calls, provides customer service, and uses laboratory knowledge to resolve issues.
- Certifications: LIC-Medical Laboratory Act - Tennessee, LIC-Medical Technologist - American Society for Clinical Pathology (ASCP).
- Work Experience: 3 years of relevant work experience.
- Education: Associate's degree.
Vanderbilt Health recognizes that diversity is essential for excellence and innovation.
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Nashville, Tennessee, United States Vanderbilt University Medical Center Full timeDiscover Vanderbilt University Medical Center:Vanderbilt University Medical Center is a world-renowned academic medical center located in Nashville, Tennessee. As a Medical Laboratory Technician 2 Customer Service Associate, you will play a critical role in providing exceptional customer service to patients, families, and healthcare professionals.Job...
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