Office Operations Manager

4 weeks ago


Buford, Georgia, United States WICKSHIRE SENIOR LIVING GROUP Full time

Job Details: Office Operations Manager - Wickshire Senior Living Wickshire Senior Living Group Wickshire Senior Living Job ID: #1234 Estimated Salary: $60,000 - $80,000 per year Location: Wickshire Buford - Buford, GA Job Type: Full Time Job Category: Management Job Description: We are seeking an Office Operations Manager to lead and perform the business operations of our community. As a liaison with associates, the home office, residents, and responsible parties, you will oversee areas such as accounts payable and receivable, human resources, financial reporting, and resident and associate records. Key Responsibilities: - Attract, retain, coach, motivate, and lead an energetic, welcoming concierge team; hold the team accountable for meeting all mission, quality, safety, and other performance standards. - Maintain all resident and associate files. - Manage the community's Accounts Receivable by invoicing customers, posting payments, and tracking nonroutine and miscellaneous services requiring billing entries. - Process payables, ensuring timely submission; research issues and partner with accounting/finance for resolution. - Partner with the Executive Director to monitor community financial reports and budgets, research and report on variances, and support other directors in managing expenses. - Serve as liaison with Human Resources and onsite resource for associates to manage associate records, benefits, payroll, leaves of absence, and other HR-related functions. - Process community-level payroll functions by monitoring punch detail and approving entries, updating records as needed, and working to resolve payroll-related associate questions and issues. - Coordinate with other Leadership Team members on the screening, hiring, and onboarding of new associates. - Where offered, process Medicaid billing and receivables. - Serve as back-up to the concierge desk. - Serve as Manager on Duty. - Lead and/or participate in required in-service training and education programs. - Ensure compliance with Federal, State, and local regulations and Wickshire's mission policies, procedures, and standards. - Complete all mandatory compliance, HIPAA, and state and federal regulatory training as required. - Maintain appropriate degree of confidentiality. Requirements: - Associate degree in business, accounting, or a related discipline and a minimum of two years of experience in bookkeeping or office management or an equivalent combination of education and experience. - Bachelor's degree in business, accounting, or a related discipline strongly preferred. - Certifications, Licenses, and other - There are no certifications, licenses, or other special requirements required for this position. - Excellent interpersonal skills and demonstrated ability to connect and communicate effectively, in English, with diverse populations. - Demonstrated ability to lead people and get results through others. - Ability to analyze and synthesize data from a variety of sources and to apply reason, logic, and advanced problem-solving skills to resolve complex issues. - Excellent written communication skills, including proper grammar and professional writing. - Ability to work in a fast-paced environment and to prioritize, organize, and manage multiple priorities. - Proficient in Microsoft Office suite and the ability to quickly master new software applications. - Strong customer orientation to older adults. Benefits: - Competitive salary - Comprehensive benefits package - Opportunities for professional growth and development - Collaborative and dynamic work environment Others: The Office Operations Manager will be responsible for ensuring the smooth operation of the community's business functions. If you are a motivated and detail-oriented individual with excellent leadership skills, we encourage you to apply for this exciting opportunity.


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