Business Operations Manager
4 weeks ago
As a Business Office Manager at WICKSHIRE SENIOR LIVING GROUP, you will lead and perform the business operations of a community, serving as a liaison with associates, the home office, residents, and responsible parties in areas such as accounts payable and receivable, human resources, financial reporting, and resident and associate records.
Key Responsibilities:
- Attract, retain, coach, motivate, and lead an energetic, welcoming concierge team; hold the team accountable for meeting all mission, quality, safety, and other performance standards.
- Maintain all resident and associate files.
- Manage the community's Accounts Receivable by invoicing customers, posting payments, and tracking nonroutine and miscellaneous services requiring billing entries.
- Process payables, ensuring timely submission; research issues and partner with accounting/finance for resolution.
- Partner with the Executive Director to monitor community financial reports and budgets, research and report on variances, and support other directors in managing expenses.
- Serve as a liaison with Human Resources and onsite resource for associates to manage associate records, benefits, payroll, leaves of absence, and other HR-related functions.
- Process community-level payroll functions by monitoring punch detail and approving entries, updating records as needed, and working to resolve payroll-related associate questions and issues.
- Coordinate with other Leadership Team members on the screening, hiring, and onboarding of new associates.
- Where offered, process Medicaid billing and receivables.
- Serve as a back-up to the concierge desk.
- Serve as Manager on Duty.
- Lead and/or participate in required in-service training and education programs.
- Ensure compliance with Federal, State, and local regulations and WICKSHIRE SENIOR LIVING GROUP's mission policies, procedures, and standards.
- Complete all mandatory compliance, HIPAA, and state and federal regulatory training as required.
- Maintain appropriate confidentiality.
Requirements:
- Associate's degree in business, accounting, or a related discipline and a minimum of two years of experience in bookkeeping or office management or an equivalent combination of education and experience.
- Bachelor's degree in business, accounting, or a related discipline is strongly preferred.
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