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Hospitality Operations Manager

2 months ago

Woodbridge, Virginia, United States Bar Louie Management Full time
Job Overview

At Bar Louie, our mission is to serve our Guests, our Team Members, and our Community with passion and dedication. We focus on nurturing our People, our Fans, and our Company while adhering to a solid foundation of daily routines, policies, and practices that ensure we remain Safe, Healthy, and Compliant with all regulations and laws. We embrace innovative thinking and strive to create memorable experiences in our daily operations. This is what we refer to as Freedom within a Framework, allowing us to maintain brand consistency while pursuing continuous improvement.

Position Summary
As a Hospitality Operations Manager at Bar Louie, your primary focus is on delivering exceptional service to our guests and supporting our Team Members. You are passionate about the safety, security, and wellbeing of our Team Members, Guests, and Company assets. Your approach is engaging yet focused, and you maintain a high level of professionalism. You possess confidence and are encouraged to express your unique personality while leading within the established Framework, ensuring that standards are upheld at all times.

Key Responsibilities

  • Embody Bar Louie's Mission, Vision, and Values in your daily operations.
  • Exhibit a strong commitment to cleanliness, safety, and accurate financial management.
  • Guide and support your team in adhering to all Local/State/Federal and Company policies and procedures.
  • Provide resources and coaching to develop team members, recognizing their efforts and redirecting when necessary.
  • Foster a culture of ethical conduct, safety, and compliance within the team.
  • Encourage teamwork and hold team members accountable for their commitments.
  • Complete all required training and safety processes.
  • Address operational needs, including emergencies and regulatory visits.
  • Ensure safe entry and exit from the premises.
  • Oversee all opening and closing procedures.
  • Follow all policies and processes as communicated by management.
  • Welcome guests upon arrival and departure to enhance their experience.
  • Manage guest flow in dining areas and provide accurate wait times.
  • Respond to incoming calls, manage reservations, and coordinate takeout and delivery services.
  • Maintain a clean dining environment and implement safe working practices.
  • Develop effective communication and reporting procedures to improve service and cleanliness.
  • Lead management meetings with key business leaders.
  • Oversee the hiring, management, scheduling, and training of supervisors and staff.
  • Motivate the team to meet daily productivity and quality objectives.
  • Act as the primary contact for operational issues and customer inquiries.
  • Recommend ongoing improvements to processes and workflows.
  • Monitor customer service inquiries and promotions across channels.
  • Ensure accurate availability and maintain consistent attendance.
  • Perform additional duties as required by business needs.

Qualifications
A successful Hospitality Operations Manager thrives in a dynamic environment, engaging with people, food, and beverages. Our Managers know how to create a vibrant atmosphere without overshadowing the experience. With a blend of administrative tasks and a focus on service, our Managers are active throughout the day. If you excel in a fast-paced setting with multiple priorities, Bar Louie is the place for you.

Essential Skills

  • High school diploma or equivalent; must be at least 21 years of age.
  • Experience in hospitality or restaurant management with a strong interest in food service.
  • Effective communication skills with Team Members and Guests.
  • Ability to coach and develop individuals at various experience levels.
  • Capability to build positive relationships with Team Members and Managers.
  • Strong multitasking abilities and deadline management.
  • Excellent verbal and written communication skills.
  • Detail-oriented with a focus on accuracy and organization.
  • Exceptional customer service skills, known for your hospitality.
  • Desire for continuous improvement and personal growth.
  • Professional demeanor while representing Bar Louie.
  • Proficiency in POS Systems, Inventory Systems, and Microsoft Office products.

Physical Requirements
Team Members must be able to perform the duties required in a gastrobar environment. This includes sitting for short periods, engaging in video conferencing and phone communication, and manipulating objects frequently. Additional physical demands include lifting up to 50 pounds, standing and walking for extended periods, and maintaining hygiene standards through frequent hand washing. Team Members must also be able to communicate effectively with Guests and other Team Members.

Bar Louie is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.