Operations Manager
1 month ago
Operations Manager Job Summary:
The Operations Manager is a key leadership role at At Home, responsible for executing the company's business objectives and ensuring customer satisfaction. This role leads and manages the store operations team to maintain a neat, clean, and safe store environment, providing an inviting and engaging experience for customers and team members.
Key Responsibilities:
- Recruit, interview, hire, and manage team members to ensure a positive customer experience.
- Coach and develop team members to meet At Home's Vision, Mission, and business objectives.
- Oversee task management, planning, directing, and scheduling team members for shifts and tasks.
- Manage store opening, closing, and Front-End processes, ensuring accurate and timely execution.
- Lead the execution of freight and stocking processes in a safe and timely manner.
- Manage store operations to minimize damages and shrink, and address customer concerns in a timely manner.
- Develop and lead regular meetings with team members on customer satisfaction, team development, inventory, cash control, human resources, safety, loss prevention, and expense control.
Qualifications & Competencies:
- At least 18 years old.
- High School Diploma/Equivalent; College degree preferred.
- At least 3 years of Management/Leadership experience or equivalent At Home experience.
- Ability to work a flexible schedule, including nights, weekends, and some holidays.
- Ability to lift a minimum of 50 lbs. or team lift 100 lbs.
- Proficiency in Microsoft Office (Word, Excel).
- Excellent verbal, written, and comprehension skills.
- Reliable and trustworthy role model for ethical and honest behavior.
- Creates a sense of urgency, promotes teamwork, delegates appropriately, and motivates self and team to accomplish objectives.
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