Banquet Service Manager

7 days ago


Hartland, Wisconsin, United States The Bartolotta Restaurants Full time
Job Title: Banquet Captain

Job Summary:

The Bartolotta Restaurants is seeking a highly organized and self-directed Banquet Captain to assist with the execution of day-of-service for our guests during events. This role requires leadership skills to ensure quality service and proper food distribution, as well as reviewing allergens with the team to prioritize guest safety.

Key Responsibilities:
  • Lead service teams to ensure service standards are met and exceeded for all guests.
  • Assist in the training of new team members to uphold the highest service levels.
  • Set up the room, buffets, and back-of-house to ensure the team can function effectively.
  • Attend catering meetings to ensure proper communication with the team.
  • Identify and address guest concerns in a courteous and timely manner.
  • Report quality issues, identify training needs, and assist in implementing training to improve results.
  • Maintain a clean and safe work environment, adhering to all health regulations.
  • Collaborate with other Banquet Captains to ensure clean-up functions are handled properly.
  • Participate in large events at off-site locations, assisting with logistics and other concerns as necessary.
  • Work with management to assist with back-of-house organization and cleaning to ensure operations are set up for success.
  • Assist management with closing tasks and reports to ensure proper revenues and par levels.
Requirements:
  • High school diploma or GED required.
  • 1 year of progressive food and beverage experience.

Physical Requirements:

  • Frequently required to stand, walk, use hands and fingers to handle and feel, and reach with hands and arms.
  • Occasionally required to bend, kneel, crouch, climb stairs, and reach overhead.
  • Ability to lift, push or pull up to 50 pounds.


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