Helpdesk Support Specialist
2 weeks ago
- Provide exceptional customer support via phone, email, and video calls, ensuring prompt and courteous service to achieve high customer satisfaction and efficient issue resolution.
- Analyze reported issues, follow troubleshooting guidelines to identify root causes, and propose effective solutions.
- Instruct customers on the use of hardware and software applications to enhance their understanding and usability.
- Accurately record and document all customer interactions and resolutions according to established procedures.
- Interact effectively with clients, escalating issues as needed to ensure timely resolution.
- Maintain current knowledge of products and services through ongoing training and reference materials to provide up-to-date assistance.
- Adhere to data privacy and security guidelines when handling customer information.
- Follow established helpdesk policies and procedures to maintain consistency and quality in support delivery.
- Collaborate with team members and other departments to streamline processes and resolve issues efficiently.
- Proven experience in a Helpdesk specialist role or similar customer service position is preferred.
- Degree in technical field or equivalent work experience and applicable certifications.
- Ability to independently troubleshoot product or technical issues using sound judgment and available information.
- Strong interpersonal skills, able to react accurately and remain composed under pressure.
- Effective listening skills to understand customer concerns, ask relevant questions, and avoid interrupting inappropriately.
- Excellent verbal and written communication skills to interact clearly and professionally with customers and colleagues.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive compensation package.
- A comprehensive benefits program.
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IT Support Specialist
2 weeks ago
Gillette, Wyoming, United States Campbell County Health Full timeJob SummaryAs a key member of the Campbell County Health team, the IT Support Specialist will provide technical assistance to end-users across the organization. This role requires a strong understanding of computer hardware, software, and various applications.Key ResponsibilitiesProvide technical support to end-users for computer hardware, software, and...
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IT Support Specialist
3 weeks ago
Gillette, Wyoming, United States Campbell County Health Full timeJob SummaryAs a key member of the Campbell County Health team, the IT Support Specialist will provide technical assistance to end-users across the organization. This role reports to the Manager IT Infrastructure and is responsible for ensuring the smooth operation of computer hardware, software, and other technical equipment.Key ResponsibilitiesProvide...
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Technical Support Specialist
4 weeks ago
Gillette, Wyoming, United States Thunderbolt Inc Full timeAbout the RoleWe are seeking a highly skilled and motivated Technical Support Specialist to join our team at Thunderbolt Inc. As a key member of our customer support team, you will be responsible for providing exceptional technical support to our international customers.Key ResponsibilitiesCoordinate technician assignments and ensure the successful execution...
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Mental Health Support Specialist
2 weeks ago
Gillette, Wyoming, United States Campbell County Health Full timeAbout Campbell County HealthCampbell County Health is a comprehensive healthcare provider in Wyoming, certified as an Area Trauma Hospital. Our team offers a range of services, including acute care, medical group clinics, long-term care, and surgery center.Job SummaryWe are seeking a skilled Mental Health Support Specialist to provide direct patient care to...
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Logistics Coordinator
4 weeks ago
Gillette, Wyoming, United States GDIT Full timeJob Overview:GDIT is seeking a skilled Logistics Analyst to join our team at Ft. Hood, TX. This role requires a current and active Secret clearance.Key Responsibilities:Coordinate the preparation of items for shipment, including assembling, addressing, stamping, and shipping merchandise or material.Receive, unpack, verify, and record incoming merchandise or...
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IT Network Support Specialist
5 days ago
Gillette, Wyoming, United States Lan Pros Communication, Inc. Full timeJob Title: Field IT Network TechnicianLan Pros Communication, Inc. is seeking a skilled Field IT Network Technician to join our team. As a Field IT Network Technician, you will be responsible for providing technical support and maintenance services to our clients in the Bay Area.Responsibilities:Install, setup, support, maintain, troubleshoot, update, and...
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Medical Support Specialist
3 weeks ago
Gillette, Wyoming, United States Southwoods Health Full timeMedical Assistant Opportunity at Southwoods HealthWe are seeking a skilled Medical Assistant to join our team at Southwoods Health. As a Medical Assistant, you will play a vital role in providing high-quality patient care and supporting our healthcare professionals.Key Responsibilities:Evaluate and provide direction to comprehensive patient carePerform a...
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Childcare Support Specialist
4 weeks ago
Gillette, Wyoming, United States Wyndy LLC Full timeWyndy LLC is seeking a dedicated and caring individual to provide assistance with childcare duties for a 5-month-old. The ideal candidate will have a passion for working with infants and a genuine interest in child development. Key responsibilities include ensuring the safety and well-being of the child, supporting the primary caregiver, and creating a...
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Logistics Coordinator
3 weeks ago
Gillette, Wyoming, United States GDIT Full timeJob Summary:GDIT is seeking a skilled Logistics Analyst to join our team at Ft. Hood, TX. As a key member of our logistics team, you will be responsible for planning and managing logistics movements and warehouse operations.Key Responsibilities:Coordinate the preparation of items for shipment, including assembling, addressing, stamping, and shipping...
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Technical Support Specialist
3 weeks ago
Gillette, Wyoming, United States Thunderbolt Inc Full timeKey ResponsibilitiesProvide international technical customer support via phone and emailCoordinate technician assignments and execute tasks efficientlyDevelop customized technical solutions to meet customer needsIdentify and verify spare parts, coordinating their returns as necessaryManage the service fleet and order tools and personal protective equipment...
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Administrative Support Specialist
2 weeks ago
Gillette, Wyoming, United States Vertin Full timeJob OverviewThe Office Assistant will provide comprehensive support to our office needs, focusing on funeral services and marketing efforts. This role requires excellent communication skills, technical proficiency, and previous office management experience.Key ResponsibilitiesAssist in designing and preparing funeral services, including bulletins, obituary...
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Head Start Grantee Specialist Manager
3 weeks ago
Gillette, Wyoming, United States ICF Next Full timeJob SummaryICF seeks a highly skilled and experienced Grantee Specialist Manager to join our team in the Region VIII Head Start Training and Technical Assistance network. As a key member of our team, you will be responsible for supervising a team of home-based Grantee Specialists and implementing a comprehensive system of quality assurance that promotes the...
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Color Mixer Specialist
1 week ago
Gillette, Wyoming, United States Sherwin-Williams Full timeAbout the RoleWe are seeking a skilled Color Mixer Specialist to join our team at Sherwin-Williams. As a Color Mixer Specialist, you will be responsible for tinting and mixing paint to customer specifications, while also working closely with wholesale and retail customers to determine their needs and provide expert advice on Sherwin-Williams products.Key...
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Gastroenterologist Specialist
3 weeks ago
Gillette, Wyoming, United States Hoskinson Health & Wellness Clinic Full timeJob SummaryHoskinson Health & Wellness Clinic is a pioneering team-based physician-led health and wellness clinic in Gillette, Wyoming. Our mission is to provide comprehensive care through a variety of specialists and support services, focusing on regenerative and longevity philosophies.Job ResponsibilitiesDiagnose and treat common and complex conditions in...
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Head Start Grantee Specialist Manager
3 weeks ago
Gillette, Wyoming, United States ICF Next Full timeJob SummaryICF Next seeks a highly skilled Grantee Specialist Manager to lead our Region VIII Head Start Training and Technical Assistance network. As a key member of our team, you will supervise a team of home-based Grantee Specialists and implement a comprehensive system of quality assurance that promotes effective training and technical assistance to Head...
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Warehouse Logistics Specialist
3 weeks ago
Gillette, Wyoming, United States Sapphire Ventures Full timeJob Title: Warehouse Logistics SpecialistWe are seeking a highly skilled Warehouse Logistics Specialist to join our team at Sapphire Ventures. As a key member of our logistics team, you will be responsible for ensuring the smooth operation of our warehouse operations.Responsibilities:Manage the receipt, storage, and dispatch of goods, ensuring accurate...
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Administrative Support Specialist
3 weeks ago
Gillette, Wyoming, United States Merry Maids Full timeMerry Maids Office Assistant Job DescriptionWe are seeking a highly organized and detail-oriented Office Assistant to join our team at Merry Maids. As an Office Assistant, you will play a critical role in ensuring the smooth operation of our office.Key Responsibilities:Complete daily close-out process in the system to ensure accurate records and timely...
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Paralegal Contract Specialist
5 days ago
Gillette, Wyoming, United States Spring Education Group Full timeJob Title: Paralegal Contract SpecialistSpring Education Group is a leading provider of private education services, with a network of schools spanning infant care through high school. As a Paralegal Contract Specialist, you will play a critical role in supporting the company's growth and success.Key Responsibilities:Provide day-to-day support to the legal...
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Paralegal Contract Specialist
1 week ago
Gillette, Wyoming, United States Spring Education Group Full timeJob Title: Paralegal Contract SpecialistSpring Education Group is a leading provider of private education services, with a network of schools spanning infant care through high school. As a Paralegal Contract Specialist, you will play a critical role in supporting the company's growth and success.Key Responsibilities:Provide day-to-day support to the legal...
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Crisis Intervention Specialist
3 weeks ago
Gillette, Wyoming, United States Pacific Clinics Full timeAbout the RolePacific Clinics is seeking a highly skilled Crisis Intervention Specialist to join our team. As a Crisis Intervention Specialist, you will play a critical role in providing mobile mental health evaluation and response services to individuals in crisis.Key ResponsibilitiesProvide crisis assessment and de-escalation services to individuals in...