Customer Service Representative

2 months ago


Hermiston, United States State of Oregon Full time
Job Summary

We are seeking a highly skilled and compassionate Customer Service Guide to join our team at the State of Oregon. As a key member of our front office staff, you will play a vital role in providing exceptional customer service to Oregonians in need of support and resources.

Key Responsibilities
  • Provide specialized assistance to individuals and families seeking services, including tracking, issuing, and accounting for financial actions and requirements.
  • Act as the first point of contact for customers, providing a welcoming and trauma-informed environment.
  • Collaborate with a team to support the day-to-day operations of the office, rotating tasks as needed to meet business needs.
  • Communicate effectively with diverse audiences, adapting communication style to explain complex information and resolve conflicts.
  • Meet or exceed specific goals and objectives, identifying and resolving barriers or inefficiencies.
Requirements
  • Two years of experience in customer service, including high-volume interactions with diverse customers.
  • College-level courses may be substituted for experience on a year-for-year basis.
  • Experience with computer skills, including Microsoft programs and quality keyboarding.
  • Ability to adapt communication style to explain complex information to diverse audiences.
  • Experience meeting or exceeding specific goals and objectives.
Working Conditions
  • Work will be conducted in an office setting, with a standard 8 a.m. – 5 p.m. PST, Monday – Friday schedule.
  • May interact with a wide range of people, including those who have experienced trauma.
  • Fast-paced position with a high volume of individual and family contact.
  • Priorities and procedures may change daily, requiring flexibility in application of procedures.
What We Offer
  • A supportive and collaborative work environment.
  • Opportunities for professional growth and development.
  • A comprehensive benefits package, including health, dental, and vision insurance.
  • 11 paid holidays per year and flexible work schedules.


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