Customer Service Representative, Industrial Store

1 month ago


Hermiston, Oregon, United States Norco, Inc. Full time

Job Summary

Norco, Inc. is seeking a highly skilled and customer-focused Customer Service Representative to join our team at our Industrial Store location. As a key member of our sales team, you will be responsible for providing exceptional customer service, selling welding and safety products, and processing customer orders.

Key Responsibilities

  • Customer Service
    • Greet customers in a professional and enthusiastic manner
    • Answer customer inquiries and resolve issues in a timely and effective manner
  • Sales and Product Knowledge
    • Demonstrate in-depth knowledge of welding and safety products, including features, benefits, and applications
    • Sell products to customers, including welding and safety equipment, supplies, and services
  • Order Processing
    • Process customer orders accurately and efficiently
    • Enter customer orders into our computer system
  • Research and Special Applications
    • Research products needed for customer special applications
    • Provide solutions and recommendations to customers
  • Additional Responsibilities
    • Keep sales literature current and organized
    • Perform other tasks as assigned or necessary

Requirements

  • Education
    • High school graduate or equivalent
  • Skills
    • Excellent verbal and written communication skills
    • Excellent customer service skills
    • Ability to perform multiple tasks
    • Ability to accurately enter data into computer
    • Ability to frequently lift up to 50 lbs
    • Ability to occasionally lift up to 100 lbs

Benefits

  • Competitive Compensation
    • Norco offers a competitive salary and benefits package
  • Employee Stock Ownership Plan (ESOP)
    • Norco is an employee-owned company, offering a unique opportunity for employees to share in the company's success
  • Health and Wellness Benefits
    • Norco offers a comprehensive health insurance plan, including medical, vision, and dental coverage
    • Norco also offers a wellness program to support employees' physical and mental health
  • Employee Discounts
    • Norco offers employee discounts on products sold by the company

Norco, Inc. is an Equal Opportunity/Affirmative Action Employer

Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.


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